Lovable is seeking a Head of Customer Experience to own how customers succeed—from first touch to enterprise adoption. This is not a traditional support role; you’ll build an agentic-first CX function aligned with Product, Engineering, and GTM.
You’ll architect AI-powered support, establish product feedback loops, and scale capabilities without linear headcount growth. You’ll drive enterprise CX, social presence, and key metrics like CSAT, time-to-value, and NPS.
#J-18808-Ljbffr
Head of AI-Driven Customer Experience employer: Lovable
Lovable is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation thrive. With a focus on empowering employees to take ownership of their projects, Lovable offers meaningful growth opportunities in a fast-paced environment, all while being part of a company recognised as one of TIME’s 100 Most Influential Companies. Located in New York, employees benefit from a vibrant tech scene and the chance to contribute to a platform that is revolutionising software creation for creators and builders worldwide.
