Global Mobility & Immigration Lead

TL; DR

We’re hiring a Global Mobility & Immigration Lead to own immigration, relocation, and expat support as Lovable scales across Sweden, the UK, the US, and beyond.

You’ll set policy, run cases end-to-end, manage vendors, and personally support employees and their families through complex cross-border moves — while building the AI-native systems and self‑service guidance that make global mobility easy to navigate as we grow.

This is an in‑office role based in either Stockholm or London.

The Role

This role sits at the intersection of policy design, operational execution, and human support.

You’ll be the single accountable owner for immigration, relocation, and expatriate matters globally.

You’ll set frameworks, manage vendors, and personally support employees (and their families) through complex and often stressful cross‑border transitions.

This isn’t a paperwork‑processing role.

It requires strong judgment, comfort with ambiguity, and the emotional intelligence to support employees — while using AI to build scalable, well‑instrumented systems as our hiring and relocation volume grows.

This is an operator role with the ability to execute pragmatically and strategically.

• What You’ll Own
• Global Mobility & Relocation — Design, implement, and iterate relocation and mobility policy and execution for international hires and internal transfers (housing, registrations, personal number pathways, social security, tax onboarding, benefits coordination).
• Employee & Family Support — Be the trusted point of contact for relocating employees and their families.

Deliver calm, clear guidance through high‑stakes moments, balancing policy consistency with individual context.

• Vendor & Stakeholder Management — Own relationships with immigration counsel and relocation vendors.

Partner deeply with People Ops, Legal, Finance, Talent, and leadership on workforce planning, location strategy, and risk mitigation.

• Build AI‑Native Global Mobility Function — Redesign how mobility is delivered using AI:
• Build employee‑facing “next step” guidance that is personalized, multilingual, and always up to date.
• Create internal copilots and checklists for case management, document quality, and exception handling.
• Instrument the journey with metrics (time‑to‑permit, time‑to‑settle, employee satisfaction) and use insights to continuously improve.
• Maintain strict privacy and compliance boundaries—AI should increase trust, not reduce it.
• What We’re Looking For
• In‑house global mobility/immigration experience required (vendor‑side experience is a plus)
• Built or scaled a mobility function in‑house at a high‑growth tech company
• Personally managed immigration/relocation cases end‑to‑end — visa filings, case exceptions, escalations — not just oversight of a team or vendor doing the work
• Has both designed mobility policy/frameworks AND executed individual cases (not a policy‑only or ops‑only background)
• Managed external vendors — relocation companies, immigration law firms — including setting SLAs and evaluating performance
• Demonstrated use of AI/automation to improve operations or employee experience.
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