At a Glance
- Tasks: Guide users to success, build relationships, and turn accounts into success stories.
- Company: Join Lovable, a pioneering company transforming software creation for everyone.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and impact.
- Why this job: Be part of a team shaping the future of digital innovation.
- Qualifications: Experience in customer success or account management in SaaS or AI.
The predicted salary is between 50000 - 70000 £ per year.
We’re looking for a Founding CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.
Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
What we’re looking for:
- Experience in CS, account management, or solution consulting in SaaS or AI
- Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
- Strong communicator who blends empathy, business acumen, and technical curiosity
- Ability to translate technical capabilities into clear business outcomes
- Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
- Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
- Comfortable with ambiguity and iteration in a fast-moving, high-growth environment
- Bonus: experience supporting developer tools or AI-native products
What you’ll do:
- Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
- Build and execute success plans aligned with customer goals and product capabilities
- Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value
- Partner with Product and Engineering to surface feedback and shape roadmap priorities
- Partner with FDEs to solve complex needs quickly, pairing business context with technical execution
- Collaborate with AEs to identify and qualify CSQLs for expansion
- Troubleshoot blockers, coordinate internal support, and ensure fast resolution
- Track health scores, usage, and adoption metrics to identify risks and opportunities
- Build Customer Success playbooks and new processes based on learnings
- Act as a strategic advisor—guiding customers on best practices, new features and workflows
What Success Looks Like:
- Customers reach time-to-value fast and expand use across teams
- Renewals are earned through visible impact and trust
- Lovable becomes mission-critical to how customers build and innovate
- You’re seen as the bridge between customers, product, and growth
How we hire:
- Fill in a short form then jump on an initial exploratory call
- Discuss your experience in more depth during a round of interviews with us
- Join us for a workshop lasting 1-2 days remote or onsite
- We’ll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you
About your application:
Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. We treat all candidates equally - if you’re interested please apply through our careers portal.
Customer Success Manager employer: Lovable
At Lovable, we pride ourselves on being an exceptional employer that fosters a culture of extreme ownership and collaboration. Based in the vibrant city of Stockholm, we offer our team members the chance to work at the cutting edge of AI software creation, with ample opportunities for personal and professional growth. Join us to be part of a small, talented team where your contributions will directly impact millions of users worldwide, all while enjoying a fast-paced and innovative work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know Lovable inside out! Familiarise yourself with our platform and the unique value it brings to users. This way, when you chat with us, you can show off your understanding and passion for what we do.
✨Tip Number 2
Practice your storytelling skills! We want to hear how you've turned customer challenges into success stories in the past. Share specific examples that highlight your ability to drive adoption and build relationships.
✨Tip Number 3
Be ready to discuss how you handle ambiguity. In a fast-moving environment like ours, adaptability is key. Share experiences where you've thrived despite uncertainty and how you’ve kept customers engaged.
✨Tip Number 4
Don’t forget to ask questions during your interviews! Show us you're curious about our product and how you can contribute to our mission. It’s a great way to demonstrate your enthusiasm and commitment to customer success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for customer success and how it aligns with our mission at Lovable.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success, account management, or solution consulting. Show us how your skills can help our users go from first value to full adoption – we love a good success story!
Show Your Communication Skills:As a Customer Success Manager, strong communication is key. Use your application to demonstrate how you blend empathy with business acumen. Share examples of how you've translated technical capabilities into clear business outcomes.
Follow Our Application Process:Remember to apply through our careers portal! It’s super straightforward – fill in a short form and we’ll take it from there. We’re excited to see what you bring to the table!
How to prepare for a job interview at Lovable
✨Know Your Customer Success Fundamentals
Brush up on the key principles of customer success, especially in a SaaS environment. Be ready to discuss how you've driven adoption and renewals in previous roles, and think about specific examples that showcase your ability to build trusted relationships with clients.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare to demonstrate your ability to blend empathy with business acumen. Think of scenarios where you effectively translated technical capabilities into clear business outcomes for customers.
✨Prepare for Collaboration Questions
Expect questions about how you collaborate with different teams like Product, Sales, and Engineering. Have examples ready that illustrate your experience working cross-functionally, especially in fast-paced environments where ambiguity is common.
✨Demonstrate Your Strategic Thinking
Be prepared to discuss how you would approach building success plans and driving long-term value for customers. Think about how you can act as a strategic advisor and guide customers on best practices, new features, and workflows.
