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- Tasks: Support the General Manager in running the Lounge and ensuring customer satisfaction.
- Company: Join a vibrant team at Blackpool Lounges, known for their exceptional service and community focus.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday pro rata.
- Why this job: Be part of a dynamic environment with opportunities for personal growth and career progression.
- Qualifications: Experience in hospitality management and a passion for delivering outstanding customer service is essential.
- Other info: Participate in exciting staff events like Loungefest and enjoy shared tips across the team.
The predicted salary is between 24000 - 36000 £ per year.
Assistant Manager – Blackpool Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you’ll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You’ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You’ll be doing it your way. Brilliant! It’s all about the detail. You’ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It’s not a job for the faint hearted, but you know you’ve got this. The Good Stuff Overtime pay for every hour worked over contracted hours! Staff food on every shift 50% off staff discount to enjoy outside working hours from day one Paid breaks 28 days holiday (inclusive of Bank Holidays) pro rata Enhanced maternity and paternity pay after 2 years service The most talked-about staff party in hospitality – Loungefest! Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers) Company pension scheme Long service awards Power over your pay with Wagestream Emotional and practical support via the Licenced Trade Charity Great opportunity for personal development and career progression in a fast growing business Achievable bonuses Tips shared equally across the team, based on hours worked Christmas and Boxing Day off! What you’ll bring: You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS. If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok
Assistant Manager - Blackpool employer: Loungers
Contact Detail:
Loungers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Blackpool
✨Tip Number 1
Familiarize yourself with the Lounge's unique atmosphere and values. Visit a few locations if possible, and engage with the staff to understand their experiences. This will help you convey your genuine interest in the role during your conversations.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've motivated and developed teams in previous roles. Be ready to discuss your approach to team engagement and how you can contribute to maintaining high standards.
✨Tip Number 3
Prepare to discuss your experience with driving sales and customer satisfaction. Think of innovative ideas you've implemented in the past that could be relevant to the Lounge's goals and how you can make a positive impact.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of challenges you've faced in a hospitality setting. Emphasize your resilience and determination to overcome obstacles, as this aligns with the expectations for the Assistant Manager role.
We think you need these skills to ace Assistant Manager - Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasize your skills in team management, customer service, and sales building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Relevant Experience: In your application, focus on your background in bars, restaurants, or cafes. Detail your experience with freshly made food and drinks preparation, as well as any achievements in team retention and training.
Showcase Your People Skills: Demonstrate your ability to build rapport and trust with both customers and team members. Include examples of how you've motivated your team and handled challenges in a fast-paced environment.
How to prepare for a job interview at Loungers
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in your previous roles.
✨Highlight Your People Management Skills
As an Assistant Manager, you'll be leading a team. Discuss your experience in managing and motivating staff, and provide examples of how you've successfully built rapport and trust within your team.
✨Demonstrate Attention to Detail
Since the role emphasizes high standards and attention to detail, prepare to discuss how you ensure quality in service and operations. Bring up any relevant KPIs you've tracked and how you've used them to improve performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of specific situations where you've had to overcome obstacles in a fast-paced environment and be ready to share those stories.
