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For Companies At a Glance
- Tasks: Lead a vibrant team to ensure every customer leaves happy and satisfied.
- Company: Join a fast-growing business known for its brilliant lounges and community focus.
- Benefits: Enjoy shared tips, paid breaks, 50% food discount, and 28 days holiday pro rata.
- Why this job: Be part of a dynamic environment with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for delivering excellent service.
- Other info: Participate in exciting competitions and enjoy the best staff party - Loungefest!
The predicted salary is between 24000 - 36000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you\’ll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It\’s all about the bustle. You\’ll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You\’re all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\’s not a job for the faint hearted, but you know you\’ve got what it takes.
The Good Stuff
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
- Christmas and Boxing Day off!
- The best staff party – Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What you\’ll bring:
- You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, caf or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self–motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram
#J-18808-Ljbffr
Front of House Supervisor employer: Loungers plc
Contact Detail:
Loungers plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the specific lounge culture and values. Understanding what makes each lounge unique will help you connect with the team and demonstrate your passion for the role during any informal conversations or networking opportunities.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully led a team or managed a busy environment. Be ready to share specific examples that highlight your ability to motivate others and maintain high standards.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn or Instagram. This can give you insights into the company culture and help you build rapport, which may come in handy during the interview process.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges in a fast-paced environment. Think about scenarios related to customer service, team dynamics, and operational efficiency, as these are likely to be key discussion points during your interactions.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially any supervisory roles. Emphasise your skills in team leadership, customer service, and attention to detail, as these are crucial for the Front of House Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of what makes a lounge special. Mention specific examples from your past experiences where you led a team or improved customer satisfaction.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and the ability to work under pressure. Use concrete examples to demonstrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Front of House Supervisor.
How to prepare for a job interview at Loungers plc
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm and commitment to providing excellent service, as this role is all about creating a brilliant atmosphere for customers.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Discuss your approach to setting high standards and ensuring everyone delivers their best work.
✨Know the Details
Familiarise yourself with the company's values and the specifics of the role. Be ready to discuss how you would maintain the high standards expected in the lounge environment, including your understanding of KPIs and best practices in sales and customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with difficult customers or managing a busy shift. Think through potential scenarios and your responses ahead of time to demonstrate your problem-solving skills and ability to work under pressure.
