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- Tasks: Coordinate returns, handle customer queries, and provide admin support.
- Company: Join LoungeCo, a vibrant fashion brand focused on customer experience.
- Benefits: Flexible work arrangements, competitive pay, and a chance to grow in the fashion industry.
- Why this job: Be part of a team that values customer relationships and brand elevation.
- Qualifications: Passion for fashion, tech-savvy, and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional development.
Role: Temporary Client Services Executive
Start Date: 2nd March 2026
End date: 30th April 2026
Location: Solihull, Birmingham
Shifts: 8 am – 4 pm & 10 am – 6 pm (rotating each week)
This role would be working 4 out of 5 days from our HQ in Solihull, Birmingham with the option to work from home on Wednesday\’s once training has been completed.
You are also contracted to work 1 weekend, in every 2 (Saturday & Sunday: 8 am – 4 pm), with 1 day in Lieu being given for this prior. All weekend work is \’Work from Home\’.
The Lounge team is growing!
We are looking for a Temporary Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.
During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a Temporary Client Services Executive, you will help our customer team create meaningful, long-lasting relationships with all of our community and ensure their experience with Lounge is empowering and uplifting.
We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you\’re excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.
What you will do at Lounge:
- Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
- Simple monetary responsibilities for returns and exchange management
- Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
- Additional admin to meet any requirements of the business on a day to day basis
We would love it if you:
- Are passionate about customer experience, with a desire to learn, grow and succeed.
- Have experience in fashion.
- Have a fine eye for detail and are a great multitasker.
- Are extremely confident with technology and are computer literate.
- Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
- Have knowledge around consumer behaviour.
- Are passionate about fashion!
We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know, your dream role may be just what we need.
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Temporary Client Services Executive employer: Lounge
Contact Detail:
Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Client Services Executive
✨Tip Number 1
Get to know the company inside out! Research LoungeCo's values, products, and customer service approach. This way, when you chat with them, you can show off your passion for their brand and how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with potential questions they might throw your way.
✨Tip Number 3
Show off your multitasking skills! Think of examples from your past experiences where you juggled multiple tasks successfully. This will help you demonstrate that you can handle the fast-paced environment at LoungeCo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Temporary Client Services Executive
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer service shine through! Share any relevant experiences that highlight your dedication to making customers happy and how you’ve gone the extra mile in previous roles.
Be Professional Yet Personal: We want to see your personality, but remember to keep it professional. Use clear and concise language, and make sure your grammar is spot on. This is your chance to show us you can communicate effectively, just like you would with our customers!
Highlight Your Fashion Knowledge: Since we’re all about fashion, don’t forget to mention any experience or knowledge you have in this area. Whether it’s a previous job, a personal interest, or even a blog, let us know how you connect with the fashion world!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Lounge
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Be ready to discuss how you would handle returns and exchanges, and think of examples from your past experiences that showcase your ability to keep customers happy.
✨Show Your Passion for Fashion
Since this role is in the fashion industry, it’s crucial to demonstrate your passion for it. Bring up your favourite brands, trends, or even personal experiences with fashion that highlight your enthusiasm and knowledge about consumer behaviour.
✨Be Tech-Savvy
As the job requires confidence with technology, be prepared to talk about the tools and software you’ve used in previous roles. If you have experience with any specific systems related to customer service or retail, make sure to mention them!
✨Communicate Professionally
Practice your professional communication skills. You might be asked to write a sample email or respond to a customer query during the interview. Use clear, concise language and ensure your grammar is spot on to reflect the brand's voice.
