At a Glance
- Tasks: Be the friendly face of our HQ, managing visitors and providing top-notch admin support.
- Company: Join Lounge, a fast-growing brand passionate about empowering women.
- Benefits: Flexible work environment, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks in a collaborative office setting.
- Why this job: Make a real impact by welcoming visitors and supporting a vibrant team culture.
- Qualifications: Strong organisational skills, excellent communication, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
The Lounge team is growing. We are looking for a Front of House Admin Assistant to join our People Team. We are looking for someone to join our team who can offer a personal and professional service to everyone that visits our Solihull HQ. We are incredibly passionate about delivering exceptional service to all of our team members and visitors, and we give the highest level of service at all times across our opening hours.
Within This Role You Will:
- Be a warm, welcoming face to all of our visitors (both internal and external).
- Manage deliveries to HQ, ensuring all parcels are safely stored, checked and/or flagged.
- Provide efficient, detailed and prompt service to all our visitors.
- Perform general administrative duties.
- Maintain and order office supplies.
- Maintain high security levels.
- Work closely with the Facilities Team and be the first port of call to everyone visiting the site such as contractors, external partners & interviewees.
- Provide first-hand assistance for directions to/around the building as well as logging and ensuring access to the building.
- Ensure everyone visiting HQ signs in/out, ensuring access cards are issued and promptly deactivated when necessary.
- Keep a record of who is in the building at all times.
- Additional admin to meet any requirements of the business on a day-to-day basis.
- Be a brand ambassador for the company at all times.
- Welcome new starters for their first day at Lounge, ensuring all necessary information is collected and fobs are created.
- Support with booking company-wide accommodation and travel.
- Support our Brand Team on preparing packages for photoshoots and/or events.
- Support with managing laptops, including preparing them for new starters.
We'd Love It If You:
- Are incredibly organised and able to manage your time effectively.
- Are extremely confident in writing professional communication with great grammar and an on-brand tone of voice.
- Are an excellent communicator, listener and a quick learner.
- Are open to adapting to the business' needs and changes.
- Are happy to work independently and have the desire to work alongside a fast-growing brand.
- Naturally enjoy helping people.
- Are you willing to be flexible in a role where every day is different?
Eligibility:
- You must have the right to work in the UK.
- You must hold a valid UK driving licence.
Here at Lounge, we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.
Front of House, Admin Assistant in Solihull employer: Lounge
At Lounge, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in Solihull, our team enjoys a flexible working arrangement with four days in-house and one day working from home, allowing for a balanced work-life dynamic. We are committed to employee growth, providing opportunities for skill development and innovation in product design, all while championing sustainability in our practices.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House, Admin Assistant in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lounge. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lounge before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House, Admin Assistant in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lounge:Your cover letter is your chance to shine! Tell us why you want to work at Lounge specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lounge!
How to prepare for a job interview at Lounge
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
