At a Glance
- Tasks: Lead a passionate team, ensuring exceptional customer service and managing store operations.
- Company: Join Lounge, a vibrant brand focused on community and customer experience.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting opportunity to grow within a supportive and enthusiastic team.
- Why this job: Be a key player in creating an amazing shopping experience and building community IRL.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Role
Store Supervisor
Location
Trafford Centre, Manchester
Hours
32hrs per week
The Lounge team is growing, we’re looking for an experienced Store Supervisor to work as part of the team in our store based in Manchester, Trafford.
We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
This role is vital in helping maintain the close community we have created online but In Real Life (IRL).
As a pivotal role within our store leadership team, you will be responsible for helping to look after the day to day demands of the store, such as maintaining exceptional levels of customer service, inventory management, Customer fittings, looking after store standards and keeping the Lounge community as your top priority.
Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to build a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect.
What you will do at Lounge
- As part of our retail team you will work closely with the Head of Store and other supervisors to lead a team of Store Assistants providing guidance, support and a customer centric approach to the store.
- Work closely with all store staff to address customer queries, resolve issues and create an in store environment that falls in line with the Lounge brand values.
- Be a leader when it comes to displaying passion for our brand and be a constant champion to all of Lounge’s Values.
- Ensure all Retail staff look after inventory levels and ensure accurate stock counts in store.
- Work with the Head of Store & other supervisors to Implement inventory control measures, including cycle counts, audits, and stock replenishment strategies
- Work with the Head of Store to closely monitor Key Performance Indicators (KPI’s) like sales numbers and customer satisfaction to ensure decisions are made to ensure we are always striving for continuous improvement.
- Work as a trained bra fitter providing an exceptional level of professionalism and detail to all customers- whilst also training the other staff to obtain this high level.
We would love it if you
- Experience of working in a Retail environment
- Have experience in leading teams.
- Strong leadership skills with the ability to inspire and motivate a team.
- Have an understanding of visual merchandising.
- Are an effective problem-solver and have exceptional decision-making abilities.
- Can effectively communicate with people at all levels.
- Are extremely passionate about giving exceptional customer service.
- Are up to date on current retail trends and best practices.
Eligibility
- You must be legally authorised to work in the country in the UK.
- You must be over the age of 18 years old.
- Must be able to prove Right to Work and any evidence related to this.
- You must also be able to travel to the store in which you work.
Availability
You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
#J-18808-Ljbffr
Store Supervisor (Trafford Centre, Manchester) employer: Lounge
Indigo Lune is an exceptional employer located in Solihull, offering a vibrant work culture that fosters creativity and collaboration. As a leader in the creative industry, we provide ample opportunities for professional growth and development, ensuring our team members thrive in their roles while contributing to impactful campaigns. Join us to be part of a dynamic environment where your ideas are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor (Trafford Centre, Manchester)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lounge, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lounge!
We think you need these skills to ace Store Supervisor (Trafford Centre, Manchester)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lounge, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lounge and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lounge that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lounge
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
