At a Glance
- Tasks: Lead our global eCommerce strategy, driving revenue and optimising the customer journey.
- Company: Join Lounge, a dynamic fashion brand with a focus on innovation and collaboration.
- Benefits: Competitive salary, growth opportunities, and a vibrant office culture in Solihull.
- Other info: Collaborative team culture with a focus on mentorship and professional development.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of eCommerce.
- Qualifications: Proven eCommerce leadership experience, strong commercial acumen, and a passion for online retail.
The predicted salary is between 60000 - 80000 € per year.
About The Role
We are looking for a commercially astute, digitally driven Head of eCommerce. You will be the strategic and operational lead for our global eCommerce function, driving on-site brand experience, revenue and conversion.
What You Will Do
- Trading & Revenue Growth
- Own the eCommerce channel, delivering against ambitious targets.
- Identify and act on opportunities across conversion rate optimisation, AOV, and repeat purchase.
- Execute promotional and trading calendars in close partnership with Merchandising and Marketing.
- Site Experience & Optimisation
- Own the end to end customer journey on site from discovery to checkout ensuring a best in class UX.
- Lead a structured on site CRO programme, driving continuous experimentation across all key on-site touch points.
- Work closely with the Digital Product, UXUI and Tech teams to prioritise the site roadmap and deliver impactful improvements.
- Ensure all site content, imagery, and merchandising standards uphold the Lounge brand aesthetic.
- Data, Insight & Reporting
- Build a performance reporting framework that gives the business clear visibility on all key eCommerce KPIs.
- Champion a brand led culture, whilst translating data analytics into actionable insight for stakeholders at all levels.
- Partner with the product tech team to continuously improve operational efficiency, site health and effectiveness.
- Technology & Platform
- Manage the relationship with key eCommerce technology vendors and platforms (Shopify).
- Evaluate and implement best in class tools across merchandising, personalisation, search, and checkout that suit the brand and bring back genuine value.
- Has experience working with large data sets and building out ranges in bulk.
- Comfortable working in Google sheets / Excel to manage building complex product ranges across multiple categories.
- Collaborate with Digital Product and Tech team to drive the eCommerce roadmap forwards in alignment with overall digital strategy.
- Leadership & Cross-Functional Collaboration
- Lead, mentor, and grow a high-performing eCommerce team across trading, UX, and operations.
- Act as the eCommerce voice in senior leadership discussions, clearly articulating vision, strategy and performance.
- Build strong working relationships across Marketing, Creative, Merchandising, Logistics, and Customer Experience.
- Champion the customer perspective, live in the shoes of a user at all times when adding insight.
Essential Experience
- Proven track record in a senior eCommerce leadership role, ideally within a high-growth DTC or fashion brand.
- Deep understanding of online trading, digital merchandising, and conversion optimisation.
- Strong commercial acumen with experience owning eCommerce function.
- Deep understanding and experience managing Shopify Plus and the Shopify ecosystem.
- Demonstrated ability to lead and develop multidisciplinary teams.
- Experience working across multiple markets and territories.
Skills & Attributes
- Customer obsessed, with a genuine understanding of what drives online buying behaviour.
- Excellent communicator who can engage, influence, and inspire across all levels of the business.
- Agile and resilient. Able to thrive in a fast-paced, ever-changing environment.
- Passionate about brand and committed to maintaining Lounge's distinctive aesthetic and voice online.
Here at Lounge we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.
Head of eCommerce employer: Lounge
At Lounge, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the Head of eCommerce, you will have the opportunity to lead a dynamic team in our Solihull HQ, driving significant growth while benefiting from our commitment to employee development and a strong focus on work-life balance. With a customer-centric approach and a passion for brand excellence, you'll thrive in an environment that values your insights and contributions, making a meaningful impact on our global eCommerce strategy.
StudySmarter Expert Advice🤫
We think this is how you could land Head of eCommerce
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Lounge or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in eCommerce. Whether it’s boosting conversion rates or leading successful campaigns, having tangible examples will make you memorable.
✨Tip Number 3
Get familiar with our brand! Dive deep into Lounge’s aesthetic and values. When you know what we stand for, you can tailor your conversations and show how you’d fit right in with our team.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in Lounge and gives us a better chance to see your application in the right light. Plus, it’s super easy!
We think you need these skills to ace Head of eCommerce
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of eCommerce. Highlight your experience in online trading and conversion optimisation, and don’t forget to showcase any leadership roles you've had in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your skills align with our brand's vision. Be sure to mention your experience with Shopify and any relevant data analytics.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your commercial acumen and ability to drive revenue growth. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Lounge
✨Know Your Numbers
As a Head of eCommerce, you'll need to demonstrate your understanding of key performance indicators. Brush up on metrics like conversion rates, average order value, and customer retention rates. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Strategic Mindset
Prepare to talk about your experience with trading and revenue growth strategies. Think of specific examples where you identified opportunities for optimisation and how you executed promotional calendars. This will show that you can think strategically while also being hands-on.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with different teams, such as Marketing, UX, and Tech. Share examples of how you've built strong relationships and collaborated to enhance the customer journey. This role requires a team player who can communicate effectively across departments.
✨Emphasise Your Customer-Centric Approach
Be prepared to discuss how you keep the customer at the heart of your decisions. Share insights into how you've improved user experience on eCommerce platforms and how you stay updated on online buying behaviours. This will resonate well with the company's values.
