At a Glance
- Tasks: Deliver exceptional customer experiences and support our German-speaking community.
- Company: Join Lounge, a fast-growing fashion brand empowering women since 2015.
- Benefits: Collaborative work environment with opportunities for growth and learning.
- Other info: Work from our Solihull HQ, with a focus on teamwork and collaboration.
- Why this job: Be part of a dynamic team and elevate the Lounge brand.
- Qualifications: Fluent in German, passionate about customer service, and tech-savvy.
The predicted salary is between 28800 - 43200 £ per year.
The Lounge team is growing! We are looking for a Client Services Language Executive (specialising in German) to join our rapidly growing business and Client Services team. Since 2015, Lounge has grown from an eCommerce underwear brand into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one's skin.
In this role, you will play a key part in delivering an exceptional and memorable experience for our customers. You will represent Lounge by providing personal and efficient support that well reflects who we are and the service we provide.
We are looking for an enthusiastic individual who is eager to learn, grow, and make an impact in a fast-growing team. If you are excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.
What you will do at Lounge:
- Work within our world-class Client Services Team, representing Lounge to our German-speaking community.
- Support customers through their journey with Lounge and create a memorable experience from start to finish.
- Provide customer care across multiple channels including email and live chat.
- Gain a deep understanding of Lounge products and brand values.
- Limited but possible opportunities to support with proofreading and reviewing German content across the team.
We would love it if you:
- Are passionate about customer experience, with a desire to learn, grow and succeed.
- Have experience in fashion/retail.
- Have a fine eye for detail and are a great multitasker.
- Are extremely confident with technology and are computer literate.
- Are confident in writing professional communications with excellent grammar and on-brand terminology.
- Have knowledge around consumer behaviour.
- Are fluent in German reading and writing.
Who we are looking for:
We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself!
Here at Lounge we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.
German Client Services Executive employer: Lounge
At Lounge, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in Solihull, our team enjoys a flexible working arrangement with four days in-house and one day working from home, allowing for a balanced work-life dynamic. We are committed to employee growth, providing opportunities for skill development and innovation in product design, all while championing sustainability in our practices.
StudySmarter Expert Advice🤫
We think this is how you could land German Client Services Executive
✨Tip Number 1
Get to know Lounge! Before your interview, dive into our brand values and products. This will not only help you answer questions but also show your genuine interest in what we do.
✨Tip Number 2
Practice your German! Since you'll be supporting our German-speaking community, brush up on your language skills. Try role-playing customer interactions to feel more confident.
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you’ve used technology in previous roles. We love a candidate who can navigate multiple channels like email and live chat with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact at Lounge.
We think you need these skills to ace German Client Services Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and the fashion industry shine through. We want to see how excited you are about joining our team and making a difference!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences that match the Client Services role. Highlight your fluency in German and any relevant experience in fashion or retail.
Be Professional Yet Personal:While we love a professional tone, don’t be afraid to inject a bit of your personality into your writing. We’re looking for someone who can connect with our customers, so show us who you are!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lounge
✨Know Your Stuff
Before the interview, dive deep into Lounge's brand values and product range. Familiarise yourself with their mission to empower women and how they position themselves in the fashion industry. This knowledge will help you connect your answers to the company's ethos.
✨Show Off Your Language Skills
Since this role requires fluency in German, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German, so you can showcase your ability to communicate effectively with the German-speaking community.
✨Customer Experience is Key
Highlight your passion for customer experience. Think of examples from your past roles where you went above and beyond for a customer. This will show that you understand the importance of creating memorable experiences, which is crucial for this position.
✨Be Tech-Savvy
As the role involves supporting customers through various channels, brush up on your tech skills. Be ready to discuss any relevant tools or platforms you've used in previous jobs. Showing confidence in your tech abilities will reassure them that you're ready to hit the ground running.
