German Client Services Executive

German Client Services Executive – Lounge

We are looking for a Client Services Language Executive (specialising in German) to join our rapidly growing business and Client Services team. Since 2015, Lounge has grown from an eCommerce underwear brand into an omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.

In this role, you’ll play a key part in delivering an exceptional and memorable experience for our customers. You’ll represent Lounge by providing personal and efficient support that well reflects who we are and the service we provide.

Location: Solihull, Birmingham.

Responsibilities

• Work within our world‑class Client Services Team, representing Lounge to our German‑speaking community.
• Support customers through their journey with Lounge and create a memorable experience from start to finish.
• Provide customer care across multiple channels including email and live chat.
• Gain a deep understanding of Lounge products and brand values.
• Limited but possible opportunities to support with proofreading and reviewing German content across the team.

Qualifications

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion/retail.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are confident in writing professional communications with excellent grammar and on‑brand terminology.
• Have knowledge around consumer behaviour.
• Are fluent in German reading and writing.

We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know; your dream role may be just what we need.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Marketing and Sales

Industry

Retail Apparel and Fashion

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