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For Companies At a Glance
- Tasks: Lead a vibrant team to ensure every customer leaves happy and satisfied.
- Company: Join a dynamic lounge known for its brilliant atmosphere and community focus.
- Benefits: Enjoy tips shared equally, paid breaks, 50% food discount, and 28 days holiday.
- Why this job: Be part of a fast-growing business with great opportunities for personal development and career progression.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for delivering excellent service.
- Other info: Participate in exciting competitions and enjoy the best staff party - Loungefest!
The predicted salary is between 24000 - 36000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you\’ll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It\’s all about the bustle. You\’ll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You\’re all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\’s not a job for the faint hearted, but you know you\’ve got what it takes.
The Good Stuff
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all of three brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
- Christmas and Boxing Day off!
- The best staff party – Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
What you\’ll bring:
- You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
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Front of House Supervisor employer: Lounge
Contact Detail:
Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the specific lounge's atmosphere and customer base. Visit the lounge, observe how the team interacts with customers, and take note of what makes it special. This will help you demonstrate your understanding of their unique environment during your interview.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully led a team or managed a busy environment. Prepare examples that highlight your ability to motivate others and maintain high standards under pressure.
✨Tip Number 3
Research the latest trends in hospitality and customer service. Being knowledgeable about current best practices can set you apart from other candidates and show that you're committed to continuous improvement in the industry.
✨Tip Number 4
Network with current or former employees of the lounge. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Supervisor. Highlight your relevant experience in hospitality and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the role. Emphasise your leadership abilities, attention to detail, and any experience in a bar or restaurant environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of what makes a lounge special. Mention specific examples of how you've led teams or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Lounge
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm and commitment to providing excellent service, as this role is all about creating a brilliant atmosphere for customers.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Discuss your approach to setting high standards and ensuring everyone meets them, as this will show your readiness for the role.
✨Know the Details
Familiarise yourself with the company's values and the specifics of the role. Be ready to discuss how you would maintain the high standards expected in the lounge environment. Highlight your attention to detail and how it contributes to customer satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with difficult customers or managing a busy shift. Think through potential scenarios and your responses ahead of time, showcasing your problem-solving skills and ability to work under pressure.
