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- Tasks: Join our Client Services Team to support Dutch-speaking customers and enhance their experience.
- Company: Lounge, a modern fashion house empowering women since 2015.
- Benefits: Exciting growth opportunities, collaborative environment, and a chance to make an impact.
- Why this job: Be part of a dynamic team that values your input and passion for customer service.
- Qualifications: Fluent in Dutch, tech-savvy, and passionate about fashion and customer experience.
- Other info: Work from our Solihull HQ four days a week with a focus on collaboration.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Dutch Client Services Executive to join our rapidly growing business. Since 2015, Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin. During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be.
As a Dutch Language Executive, you will help the Client Services Team continually deliver high-quality customer experience to all of our Dutch-speaking customers around the world. We are looking for an enthusiastic individual who is eager to learn, grow, and make an impact in a fast-growing team. If you’re excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.
What you will do at Lounge:
- Work within our world-class Client Services Team.
- Liaise with our Dutch Loungers and customer base.
- Ensure that our Dutch customers’ queries are responded to in their native language.
- Proof our Dutch-translated website.
We would love it if you:
- Are passionate about customer experience, with a desire to learn, grow and succeed.
- Have experience in fashion.
- Have a fine eye for detail and are a great multitasker.
- Are extremely confident with technology and are computer literate.
- Are confident in writing professional communications with excellent grammar and on-brand terminology.
- Have knowledge around consumer behaviour.
- Are fluent in Dutch reading and writing.
Who we are looking for:
We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know; your dream role may be just what we need.
Here at Lounge, we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.
Dutch Client Services Executive employer: Lounge
Contact Detail:
Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Client Services Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Lounge on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Dutch Client Services Executive role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and fashion. Show us your passion for empowering women and how you can contribute to Lounge's mission!
✨Tip Number 3
Don’t forget to showcase your language skills! During the interview, demonstrate your fluency in Dutch by answering questions in both English and Dutch. This will show us you're ready to connect with our Dutch-speaking customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Lounge family.
We think you need these skills to ace Dutch Client Services Executive
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer experience and the fashion industry. Share any relevant experiences or stories that highlight your passion, as this will help you stand out in your application.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities we’re looking for. Use the job description as a guide and sprinkle in some of our brand's terminology to show you understand what Lounge is all about.
Proofread, Proofread, Proofread!: Since we value excellent communication, ensure your application is free from typos and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lounge
✨Know the Brand Inside Out
Before your interview, take some time to really understand Lounge's mission and values. Familiarise yourself with their products and how they empower women. This will not only show your enthusiasm but also help you connect your answers to the brand's ethos.
✨Show Off Your Language Skills
Since this role requires fluency in Dutch, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in Dutch or even proofread a short text. Practising your professional communication in Dutch beforehand can give you a real edge.
✨Highlight Your Customer Service Passion
Lounge is all about delivering high-quality customer experiences. Be ready to share examples from your past where you've gone above and beyond for customers. This will showcase your commitment to customer service and your ability to make an impact in the team.
✨Prepare for Tech Questions
As a Client Services Executive, you'll need to be tech-savvy. Brush up on any relevant software or tools that are commonly used in customer service roles. Being able to discuss your experience with technology confidently will reassure them that you're ready to hit the ground running.
