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- Tasks: Lead a passionate team to deliver exceptional customer experiences and maintain store standards.
- Company: Join Lounge, a vibrant retail brand focused on community and customer service.
- Benefits: Flexible hours, team support, and opportunities for personal growth in a dynamic environment.
- Other info: Exciting career development opportunities in a supportive and enthusiastic store culture.
- Why this job: Be part of a fun team that brings the Lounge brand to life in-store.
- Qualifications: 2+ years in retail supervision, strong leadership skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
The Lounge team is growing, and we are looking for an experienced Assistant Store Manager to join our team in Manchester at the Trafford Centre. We are looking for someone who is passionate about customer service and excited to help bring Lounge to life in store. This is a key role within our store leadership team, supporting the day-to-day running of the store while helping us deliver an exceptional customer experience and build a strong in-store community.
You will play an important part in maintaining the close community we have built online, now brought to life in person. From customer fittings and store standards to stock management and team support, you will help ensure that every customer interaction reflects the Lounge brand. We are looking for someone who can bring their own skills, ideas, and experience, while working collaboratively with the wider retail team to build an enthusiastic, supportive, and customer-focused store culture.
What you will do at Lounge:
- Work closely with the Store Manager and wider leadership team to support and guide a team of Sales Assistants, leading with a customer-first approach.
- Help create an in-store environment that reflects Lounge brand values and delivers an exceptional customer experience.
- Support with resolving customer queries and issues in a professional, positive, and efficient way.
- Lead by example, showing passion for the Lounge brand and championing our values at all times.
- Support the Store Manager with recruitment, onboarding, and training, helping new team members become confident and valued members of the team.
- Help maintain accurate inventory levels and support effective stock management processes across the store.
- Work with the Store Manager and Supervisors to implement inventory control measures, including cycle counts, audits, and stock replenishment strategies.
- Support the monitoring of key performance indicators, including sales and customer satisfaction, to help drive informed decisions and continuous improvement.
- Work as a trained bra fitter, delivering a high level of professionalism, care, and attention to detail for every customer.
- Support the training and development of the wider team to help maintain excellent fitting and service standards.
We would love it if you:
- Have at least 2 years' experience working in a supervisory role within a retail environment.
- Have experience leading and motivating teams.
- Have strong leadership skills and the ability to inspire others.
- Have an understanding of visual merchandising.
- Are an effective problem-solver with strong decision-making skills.
- Can communicate confidently and effectively with people at all levels.
- Are passionate about delivering exceptional customer service.
- Have a good understanding of current retail trends and best practice.
Eligibility:
- You must have the right to work in the UK.
- You must be able to provide evidence of your right to work.
- You must be able to travel to the store location.
Availability:
- You must be able to work a flexible schedule, including weekends, evenings, bank holidays, and other non-standard trading hours.
Assistant Store Manager - Retail (Manchester, Trafford Centre) employer: Lounge
Contact Detail:
Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Retail (Manchester, Trafford Centre)
✨Tip Number 1
Get to know the Lounge brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local retail events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 3
Prepare for your interview by practising common questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lounge team and ready to contribute to our vibrant store culture.
We think you need these skills to ace Assistant Store Manager - Retail (Manchester, Trafford Centre)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about bringing the Lounge brand to life in-store!
Tailor Your Experience: Make sure to highlight your relevant experience in retail and leadership roles. We’re looking for someone who can inspire and motivate a team, so share specific examples of how you've done this in the past.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us know what makes you unique and how you can contribute to our supportive store culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Lounge
✨Know the Lounge Brand Inside Out
Before your interview, make sure you research the Lounge brand thoroughly. Understand their values, customer service philosophy, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can inspire and motivate others to create a positive store culture.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and issues. Think of specific situations where you've provided exceptional customer service or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Discuss Inventory Management Knowledge
Since stock management is a key part of the role, be ready to discuss your experience with inventory control measures. Talk about any systems you've used, how you've maintained accurate stock levels, and your approach to audits and replenishment strategies.