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For Companies At a Glance
- Tasks: Lead a passionate team, ensuring top-notch customer service and smooth store operations.
- Company: Join Lounge, a vibrant brand focused on community and exceptional customer experiences.
- Benefits: Enjoy flexible hours, a supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a pioneering store, shaping the Lounge experience IRL while making a real impact.
- Qualifications: 2+ years in retail supervision, strong leadership skills, and a passion for customer service required.
- Other info: Must be 18+, legally authorised to work in the UK, and available for flexible scheduling.
The predicted salary is between 28800 - 43200 £ per year.
Role
Assistant Store Manager
Location
Bristol (Cabot Circus)
The Lounge team is growing, we’re looking for an experienced Assistant Store Manager to work as part of the team in our first ever store based in Bristol (Cabot Circus). We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
This role is vital in helping maintain the close community we have created online, but In Real Life (IRL). As a pivotal role within our store leadership team, you will be responsible for helping to look after the day to day demands of the store, such as maintaining exceptional levels of customer service, inventory management, Customer fittings, looking after store standards and keeping the Lounge community as your top priority.
Within this role we want you to bring your own skills, ideas and experience whilst working wit the rest of our retail team to build a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect.
What you will do at Lounge
- As part of our retail team you will work closely with the Head of Store and other supervisors to lead a team of Store Assistants providing guidance, support and a customer centric approach to the store.
- Work closely with all store staff to address customer queries, resolve issues and create an in store environment that falls in line with the Lounge brand values.
- Be a leader when it comes to displaying passion for our brand and be a constant champion to all of Lounge’s Values.
- Support the Head of Store to recruit new staff for store and ensure they are given full training and can become valuable members of the retail team.
- Ensure all Retail staff look after inventory levels and ensure accurate stock counts in store.
- Work with the Head of Store & other supervisors to Implement inventory control measures, including cycle counts, audits, and stock replenishment strategies
- Work with the Head of Store to closely monitor Key Performance Indicators (KPI’s) like sales numbers and customer satisfaction to ensure decisions are made to ensure we are always striving for continuous improvement.
- Work as a trained bra fitter providing an exceptional level of professionalism and detail to all customers- whilst also training the other staff to obtain this high level.
We would love it if you:
- Have at least 2 years experience working as a supervisor in a Retail environment.
- Have experience in leading teams.
- Strong leadership skills with the ability to inspire and motivate a team.
- Have an understanding of visual merchandising.
- Are an effective problem-solver and have exceptional decision-making abilities.
- Can effectively communicate with people at all levels.
- Are extremely passionate about giving exceptional customer service.
- Are up to date on current retail trends and best practices.
Eligibility
- You must be legally authorised to work in the country in the UK.
- You must be over the age of 18 years old.
- Must be able to prove Right to Work and any evidence related to this.
- You must also be able to travel to the store in which you work.
Availability
You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
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Assistant Store Manager (Bristol, Cabot Circus) employer: Lounge
Contact Detail:
Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Bristol, Cabot Circus)
✨Tip Number 1
Familiarise yourself with Lounge's brand values and customer service philosophy. This will help you demonstrate your alignment with their culture during any interviews or discussions.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you motivated your team or improved customer service.
✨Tip Number 3
Stay updated on current retail trends and best practices, especially those relevant to the lingerie market. This knowledge can set you apart as a candidate who is not only passionate but also informed.
✨Tip Number 4
Prepare to discuss your problem-solving skills with real-life examples. Think of times when you resolved customer issues or improved store operations, as this will highlight your ability to handle challenges effectively.
We think you need these skills to ace Assistant Store Manager (Bristol, Cabot Circus)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail and leadership. Emphasise any previous roles where you managed a team or provided exceptional customer service, as these are key aspects of the Assistant Store Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Lounge brand. Mention specific experiences that demonstrate your leadership skills and ability to inspire a team, as well as your commitment to maintaining high store standards.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively resolved customer issues or improved store operations in past roles. This will highlight your problem-solving abilities, which are crucial for the role.
Highlight Your Flexibility: Since the role requires a flexible schedule, mention your availability and willingness to work weekends, evenings, and holidays. This shows your commitment to the role and aligns with the company's needs.
How to prepare for a job interview at Lounge
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the Lounge brand values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in previous roles. Highlight any experiences where you inspired or motivated your team, as this is crucial for the Assistant Store Manager position.
✨Familiarise Yourself with Retail Trends
Stay updated on current retail trends and best practices. Be ready to discuss how these trends can be applied to enhance customer experience and store performance, showing that you are proactive and knowledgeable about the industry.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've effectively solved problems in a retail environment. Be prepared to discuss your decision-making process and how you handle challenges, as this will demonstrate your ability to manage day-to-day demands in the store.