At a Glance
- Tasks: Lead a vibrant team to ensure every customer leaves happy and satisfied.
- Company: Join a dynamic hospitality brand known for its brilliant atmosphere.
- Benefits: Enjoy shared tips, paid breaks, 50% off food and drinks, and 28 days holiday.
- Other info: Exciting staff events and competitions, plus emotional support through the Licenced Trade Charity.
- Why this job: Be part of a fast-growing business with real opportunities for personal development.
- Qualifications: Experience in hospitality and a passion for delivering exceptional service.
The predicted salary is between 24000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision.
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.
The Good Stuff
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Christmas and Boxing Day off!
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
Front of House Supervisor - Tavistock employer: Lounge Underwear Ltd.
At our Tavistock Lounge, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a Front of House Supervisor, you'll enjoy competitive benefits such as shared tips, generous discounts, and opportunities for personal development, all while being part of a dynamic team that thrives on delivering exceptional customer experiences. Join us in making our Lounge the go-to spot for the local community, where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Tavistock
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on our website and social media. This will help you understand what makes us tick and how you can fit in with our brilliant team.
✨Tip Number 2
Practice your communication skills! As a Front of House Supervisor, you'll need to build rapport with both customers and your team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that make a difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Front of House Supervisor - Tavistock
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your natural talent and passion for making customers happy – it’s what we’re all about!
Be Detail-Oriented:We value attention to detail, so make sure your application is polished and free of errors. Highlight your literacy skills and any experience you have with reporting on KPIs or managing paperwork – it’ll show us you’re serious about the role.
Communicate Clearly:Good communication is key in our lounges. Use your application to demonstrate how you build rapport and trust with your team and customers. A friendly tone can go a long way in showing us you’re a great fit for our vibrant environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Stuff
Before the interview, brush up on your knowledge of the hospitality industry, especially in bars and restaurants. Familiarise yourself with common KPIs and best practices in sales building and reporting. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be leading a team, so be ready to share examples of how you've motivated others in the past. Think of specific situations where you overcame challenges or improved team performance. This will demonstrate your ability to lead from the front.
✨Communicate Clearly
Good communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and engage with the interviewer, showing that you can build rapport and trust with both customers and colleagues.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love working in this field and what makes you excited about the opportunity to create a brilliant experience for customers. A genuine passion can set you apart from other candidates.
