At a Glance
- Tasks: Deliver exceptional customer service and support in our first-ever store in Manchester.
- Company: Join Lounge, a brand passionate about community and customer experience.
- Benefits: Competitive pay, vibrant work culture, and opportunities to grow your skills.
- Other info: Dynamic environment with a focus on collaboration and community.
- Why this job: Be part of a team that values your ideas and love for fashion.
- Qualifications: Experience in customer service and a passion for lingerie and fashion.
The predicted salary is between 18900 - 23100 £ per year.
The Lounge team is growing, we're looking for a Store assistants to work as part of the team in our first ever store based in Manchester (Trafford). We're after someone who is passionate about customer service and wants to support us in bringing Lounge to real life! Customer Experience is paramount to us as a brand and we are looking for Store Assistants who have a true passion for exceptional customer experience and a love of Lounge. This role is vital in helping maintain the close community we have created online, In Real Life, as part of our in store team you will be responsible for helping to look all customers that walk through the doors- ensuring you are an expert in all Lounge products and can provide an experience unlike any other to our community, ensure customer fittings are done to the highest level and ensuring our store Looks and Feels like Lounge's home. Our community will always be the most important thing to us and we want to ensure they are given the best experience possible. Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to maintain a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect. What you will do at Lounge:
- Work closely with our Supervisors and Head of Store to look after each and every customer and provide guidance and support through the customer journey.
- Support all customers through the fitting process ensuring you are an expert in all Lounge's product and can give accurate information.
- Be a champion for all of Lounge's Brand Values.
- Maintain a clean, organised stock room ensuring all products are laid out in store to maintain a high standard of store.
- Accurately handle all transactions and returns process.
- Assist each customer through their journey in store whilst providing expert insight into our products.
Have a true Love for Lingerie and Fashion. - Are a Lounge lover and share in our company values.
- Have some experience in customer facing roles.
- Are a Lounge lover and share in our company values.
- Are an effective problem sovler.
- Are an exceptional communicator.
Eligibility
- You must be legally authorised to work in the country in the UK.
- You must be over the age of 18 years old.
- Must be able to prove Right to Work and any evidence related to this.
- Must be able to travel to the store in which you work.
Store Assistants employer: Lounge Underwear Ltd.
Lounge Underwear Ltd. is an exceptional employer that values its kitchen team at Cappello Lounge in Newcastle upon Tyne, offering a vibrant work culture where creativity and quality cooking thrive. With flexible hours, competitive pay, and a host of employee benefits including paid breaks and training opportunities, this role not only promises financial rewards but also fosters personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistants
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lounge Underwear Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lounge Underwear Ltd.!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lounge Underwear Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lounge Underwear Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lounge Underwear Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
