At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional hospitality and community engagement at Palomo Lounge.
- Company: Join a dynamic hospitality brand that values community and teamwork.
- Benefits: Competitive salary, bonuses, free meals, and 50% discount on food and drinks.
- Other info: Enjoy a fun work environment with exciting staff events and career growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Management experience in hospitality and a passion for building strong teams.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a hands-on hospitality General Manager who loves building teams, delivering great hospitality, and running a business like it's their own. You'll be responsible for ensuring your lounge is the heart of the community and every customer leaves happy. It's the small things done brilliantly that make all the difference; from a perfectly made flat white to a little treat for our fluffy friends.
Responsibilities
- Take full ownership of Palomo Lounge - leading a variety of shifts, making sure the right people are in the right place and standards never slip.
- Build, recruit and develop a strong team, with clear development plans for your team members so people know how to grow with you.
- Work shoulder-to-shoulder with your Head Chef to stay across everything from food quality and wait times to stock, NSF standards and cross-team training.
- Know your numbers inside out - GP, labour, NPS, stock counts and use them to make smart decisions and drive continuous improvement.
- Lead weekly HOD meetings, keeping everyone aligned, motivated and pulling in the same direction across all 14 shifts.
- Put Palomo Lounge at the heart of the local community - through an active social media presence, community events, and building genuine relationships with your regulars and neighbours.
- Schedule fair rotas at least two weeks in advance and take the lead on all shift reporting, including performance, customer issues and safety.
What You'll Bring
- A natural people leader - you build loyal, motivated teams by understanding what makes people tick.
- You create a one-team culture between front of house and kitchen, where people back each other and do their best work.
- Community-minded - you see your Lounge as part of the local area and build genuine relationships with guests, neighbours and the wider community.
- Hands-on Leader - you lead from the floor, coach in the moment, and spot the details that make a difference.
- You help people grow, with clear development and real progression.
- Commercially minded - you're confident with GP, labour, stock and KPIs, and use them to make smart decisions without losing sight of the customer.
- You treat your Lounge like it's your own and understand how it fits into the bigger brand.
- Experienced and adaptable - you'll have management experience in restaurants, bars, cafés or coffee shops, whether as a General Manager, Bar Manager, Assistant Manager, Deputy Manager or Restaurant Manager.
- You're comfortable recruiting, training and developing teams, and you're as happy running a shift as you are reviewing performance.
Benefits & Compensation
- Competitive base salary + bonus + overtime.
- Permanent full-time role; 48-hour contract (40-hour contract option available).
- Overtime pay for every hour worked.
- Achievable bonus scheme, paid twice a year.
- Tips shared equally across the team, based on hours worked.
- Free meal on every shift no matter the length.
- Christmas and Boxing Day off.
- Genuine career development with our in-house training courses and ’Future Ops’ development programmes.
- 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside) from day one.
- No uniform policy.
- The most talked-about staff party in hospitality - Loungefest!
- Long service awards - vouchers / extra money.
- Early access to your pay with Stream.
- Emotional and practical support via the Licensed Trade Charity.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Bradley Stoke in Stoke-on-Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lounge Underwear Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lounge Underwear Ltd.
Don't be shy about reaching out to Lounge Underwear Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Bradley Stoke in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lounge Underwear Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
