At a Glance
- Tasks: Support customers with exceptional service and expert product knowledge in-store.
- Company: Join the Lounge team at our first store in Leeds, Trinity.
- Benefits: Flexible hours, a fun work environment, and a chance to grow your skills.
- Other info: Exciting opportunity to work in a vibrant retail space with a collaborative culture.
- Why this job: Be part of a passionate team that values community and customer experience.
- Qualifications: Experience in customer service and a love for lingerie and fashion.
The Lounge team is growing, we\'re looking for Seasonal Store Assistants to work as part of the team in one of our first ever stores based in Leeds (Trinity). We\'re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life! Customer Experience is paramount to us as a brand and we are looking for Seasonal Store Assistants who have a true passion for exceptional customer experience and a love of Lounge. This role is vital in helping maintain the close community we have created online, In Real Life, as part of our in store team you will be responsible for helping to look all customers that walk through the doors- ensuring you are an expert in all Lounge products and can provide an experience unlike any other to our community, ensure customer fittings are done to the highest level and ensuring our store Looks and Feels like Lounge\'s home. Our community will always be the most important thing to us and we want to ensure they are given the best experience possible. Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to maintain a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect. What you will do at Lounge:
- Work closely with our Supervisors and Head of Store to look after each and every customer and provide guidance and support through the customer journey.
- Support all customers through the fitting process ensuring you are an expert in all Lounge\'s product and can give accurate information.
- Be a champion for all of Lounge\'s Brand Values.
- Maintain a clean, organised stock room ensuring all products are laid out in store to maintain a high standard of store.
- Accurately handle all transactions and returns process.
- Assist each customer through their journey in store whilst providing expert insight into our products.
Have a true Love for Lingerie and Fashion. - Are a Lounge lover and share in our company values.
- Have some experience in customer facing roles.
- Are an effective problem sovler.
- Are an exceptional communicator.
- You must be legally authorised to work in the country in the UK.
- You must be over the age of 18 years old.
- Must be able to prove Right to Work and any evidence related to this.
- You must also be able to travel to the store in which you work.
You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
Seasonal Store Assistant (Leeds, Trinity) in Horsforth employer: Lounge Underwear Ltd.
At Lounge, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and enthusiasm. As a Seasonal Store Assistant in our Leeds (Trinity) location, you'll enjoy the opportunity to engage with a passionate community while receiving comprehensive training and support to enhance your customer service skills. With a focus on employee growth and a commitment to maintaining a high standard of customer experience, Lounge is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Store Assistant (Leeds, Trinity) in Horsforth
✨Tip Number 1
Get to know the Lounge brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service. Think of examples from your past experiences that highlight your problem-solving skills and communication abilities.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about joining the Lounge team and makes it easier for us to keep track of your application. Plus, who doesn’t love a little tech-savvy move?
We think you need these skills to ace Seasonal Store Assistant (Leeds, Trinity) in Horsforth
Some tips for your application 🫡
Show Your Passion:Let your love for Lounge shine through in your application! Share why you’re excited about the brand and how you can contribute to creating an exceptional customer experience.
Tailor Your CV:Make sure your CV highlights any relevant customer service experience. We want to see how you've gone above and beyond for customers in the past, so don’t hold back!
Be Authentic:We value individuality, so be yourself in your application. Share your unique skills and ideas that you can bring to our team, and how they align with our brand values.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge
Before the interview, make sure you’re well-versed in Lounge's products and brand values. Familiarise yourself with their latest collections and any unique selling points. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to create a positive experience for customers at Lounge.
✨Emphasise Teamwork
Since this role involves working closely with others, be ready to discuss how you collaborate with teammates. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your enthusiasm for maintaining a collaborative culture.
✨Dress the Part
As a Seasonal Store Assistant, your appearance matters! Dress in a way that reflects Lounge’s style and ethos. This not only shows your understanding of the brand but also gives a great first impression. Plus, it’ll help you feel more confident during the interview!
