At a Glance
- Tasks: Lead a brilliant team to create an amazing Lounge experience for customers.
- Company: Join a vibrant hospitality brand known for its unique atmosphere and community focus.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and 28 days holiday.
- Other info: Be part of exciting staff events and competitions, including the famous Loungefest!
- Why this job: Make a real impact in a fast-growing business with great career progression.
- Qualifications: Experience in restaurant management and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super‑brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super‑brilliant management.
You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment plus others in line with brand standards and a budget. You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers. Ideally, some experience back of house, understanding what makes kitchen and kitchen teams click would be preferable.
The Good Stuff:
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
General Manager - Alton in Mount Pleasant employer: Lounge Underwear Ltd.
At our Lounge in Alton, we pride ourselves on creating a vibrant and supportive work environment where brilliant individuals thrive. As a General Manager, you'll enjoy competitive benefits such as overtime pay, generous staff discounts, and opportunities for personal development, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us for a rewarding career with a company that values your contributions and celebrates success together, including our renowned Loungefest staff party!
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Alton in Mount Pleasant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy to reach out to current or former employees of the Lounge. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your unique style shine through. Share your vision for what makes a Lounge special and how you’d lead your team to create that amazing atmosphere. Remember, they want someone who can bring their own flair to the role!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced in previous roles and how you handled them. Be ready to discuss your experience with KPIs, team training, and customer satisfaction. This will show you’re not just a manager, but a super-brilliant one!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lounge family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace General Manager - Alton in Mount Pleasant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. Remember, we’re looking for someone who can lead a brilliant team, so show us how you’d fit right in!
Tailor Your Experience:Make sure to highlight your relevant experience in the restaurant or bar industry. We want to know about your past roles and how they’ve prepared you for this General Manager position. Be specific about your achievements and how you’ve managed teams and operations in line with brand standards.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences. This will help us quickly see why you’re the perfect fit for our Lounge!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes us special at StudySmarter and our amazing team culture.
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you’re familiar with the specific Lounge you’re applying to manage. Understand their menu, vibe, and community involvement. This will show your genuine interest and help you discuss how you can enhance their unique atmosphere.
✨Showcase Your Leadership Style
Be ready to talk about your management approach. Share examples of how you've successfully led teams in the past, focusing on training and recruitment. Highlight your ability to motivate staff and create a positive work environment that aligns with the Lounge's values.
✨Demonstrate KPI Knowledge
Brush up on key performance indicators relevant to the role. Be prepared to discuss how you’ve used KPIs to drive success in previous positions. This could include managing labour costs, stock levels, and customer satisfaction metrics—show them you know how to keep everything running smoothly.
✨Engage with Customer Sentiment
Think about how you can ensure every customer leaves happy. Prepare to share strategies you've implemented in the past to gather and respond to customer feedback. This will demonstrate your commitment to creating an amazing experience for both guests and staff.
