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- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and a fun staff party!
- Why this job: Be part of a community-focused team and make every shift memorable.
- Qualifications: Experience in hospitality with strong people management skills.
- Other info: Great opportunities for personal growth and career progression.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
Qualifications and Responsibilities
- Existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- Experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Benefits
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
Assistant Manager - Leeds employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their needs, especially around team engagement and customer service. Confidence is key!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for hospitality shine through. Share stories that highlight your people management skills and how you've overcome challenges in the past. They want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation and reinforce your enthusiasm for the role. It shows you care and keeps you top of mind!
We think you need these skills to ace Assistant Manager - Leeds
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers and leading a fantastic team.
Be Specific About Your Experience: Make sure to highlight your relevant experience in bars or restaurants. We’re keen to know how your background as an Assistant Manager or Supervisor has prepared you for this role. Use examples that showcase your skills in driving sales and managing teams.
Attention to Detail is Key: Since we value high standards, pay close attention to the details in your application. Check for typos and ensure your formatting is consistent. This reflects your commitment to excellence, which is exactly what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and ready to take the next step with us!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you research the lounge's concept, menu, and customer service philosophy. Understanding what makes this lounge special will help you demonstrate your passion for hospitality and how you can contribute to maintaining those high standards.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully built rapport with both staff and patrons in previous roles. Highlight your talent for spotting potential in others and how you've motivated teams to achieve their best.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the role. Be prepared to discuss how you've used data to drive sales, manage labour costs, and improve customer satisfaction in past positions. This shows you're detail-oriented and results-driven.
✨Demonstrate Your Problem-Solving Skills
The role requires overcoming challenges, so think of specific instances where you've tackled obstacles in a fast-paced environment. Share how you approached these situations, what solutions you implemented, and the positive outcomes that followed. This will show your resilience and ability to thrive under pressure.