At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality team known for its amazing culture and community focus.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and a fantastic staff party!
- Other info: Great opportunities for personal development and career progression await you!
- Why this job: Be part of a lively environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality with strong people management and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day‑to‑day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It’s all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It’s not a job for the faint hearted, but you know you’ve got this.
Requirements- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self‑motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift.
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside.
- Paid breaks.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Enhanced maternity and paternity pay after 2 years service.
- The most talked‑about staff party in hospitality – Loungefest!
- Competitions and incentives (like jetting off on an all‑expenses paid trip with one of our suppliers).
- Company pension scheme.
- Long service awards.
- Power over your pay with Wagestream.
- Emotional and practical support via the Licensed Trade Charity.
- Great opportunity for personal development and career progression in a fast growing business.
- Achievable bonuses.
- Tips shared equally across the team, based on hours worked.
- Christmas and Boxing Day off!
Assistant Manager - Ilkley employer: Lounge Underwear Ltd.
At our Lounge in Ilkley, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As an Assistant Manager, you'll enjoy competitive benefits such as overtime pay, generous discounts, and opportunities for personal development, all while being part of a dynamic team that prioritises customer satisfaction and community engagement. Join us to not only advance your career but also to be part of a workplace that celebrates its people with exciting events like Loungefest and shared tips.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Ilkley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their needs, especially around team management and customer service. We want you to shine!
✨Tip Number 3
Be ready to share your ideas! Think about how you can drive sales and improve customer experiences in the Lounge. Bring those ideas to the table during your interview – it shows initiative and that you’re already thinking like an Assistant Manager.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a brilliant fit for their team!
We think you need these skills to ace Assistant Manager - Ilkley
Some tips for your application 🫡
Show Your Passion for Hospitality:Let us see your love for the hospitality industry shine through in your application. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to know what makes you tick!
Be Detail-Oriented:Since we’re all about the detail, make sure your application is polished and free of errors. Pay attention to formatting, grammar, and spelling. A well-presented application shows us you care about high standards, just like we do!
Highlight Your People Skills:As an Assistant Manager, you'll be managing a team and engaging with customers. Use your application to showcase your people management skills and any successful team-building experiences. We love seeing how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company culture. Let’s make this happen together!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you know everything about the Lounge and its unique vibe. Familiarise yourself with their menu, values, and what makes them special in the community. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or resolved conflicts in the past. Highlight your ability to build rapport and trust, as this is crucial for the role.
✨Demonstrate Your Attention to Detail
The job requires high standards and attention to detail. Be ready to discuss how you've maintained quality in previous roles, whether it's through training staff or ensuring customer satisfaction. Use specific examples to illustrate your point.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to overcome challenges in a fast-paced environment. Practising these responses will help you feel more confident during the interview.
