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- Tasks: Lead a vibrant team to deliver exceptional customer experiences in a bustling environment.
- Company: Join a dynamic hospitality brand known for its community spirit and supportive culture.
- Benefits: Enjoy tips, paid breaks, 50% off food and drinks, and 28 days holiday.
- Why this job: Be part of a fun team, make an impact, and grow your career in hospitality.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
- Other info: Exciting opportunities for personal development and career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you’ll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant! It’s all about the bustle. You’ll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You’re all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It’s not a job for the faint hearted, but you know you’ve got what it takes.
Responsibilities:
- Lead from the front, setting the pace high for the team so everyone delivers on time, every time.
- Be accountable for the customer experience and ensure the Lounge is the place to go for the local community.
- Support the management team to maintain high standards and supervise a team across 14 shifts.
Benefits:
- Tips shared equally across the team, based on hours worked.
- Paid breaks.
- Staff food on every shift, regardless of hours worked.
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers).
- Christmas and Boxing Day off!
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
Front of House Supervisor - York employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor - York
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality and how you can lead a team.
✨Tip Number 3
Show off your passion for hospitality! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating a brilliant customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Supervisor - York
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and how you've made a positive impact in previous roles.
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. Use clear formatting and structure to make it easy for us to read and understand your qualifications.
Highlight Your Leadership Skills: As a potential Supervisor, we want to see examples of how you've led teams or taken initiative in past positions. Share stories that demonstrate your ability to motivate others and maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get to know you better!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially in bars and restaurants. Familiarise yourself with key performance indicators (KPIs) and best practices in sales building and team management. This will show that you're not just passionate but also informed.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've led a team or taken charge during busy shifts. Highlight how you set the pace for your team and ensured customer satisfaction. This is your chance to demonstrate that you can lead from the front!
✨Communicate Effectively
Practice your communication skills before the interview. Be ready to discuss how you build rapport with both customers and team members. Good communication is key in this role, so think of specific instances where your communication made a difference.
✨Be Yourself and Stay Positive
Let your personality shine through! The company values brilliant people, so be genuine and enthusiastic about the role. A positive attitude can go a long way in making a great impression, especially in a customer-focused environment.
