At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create a welcoming atmosphere.
- Company: Join Vicolo Lounge, part of the award-winning Loungers brand.
- Benefits: Earn up to £13.30 per hour plus tips, with flexible hours and paid breaks.
- Other info: Enjoy 50% off food and drinks, free meals, and exciting career development opportunities.
- Why this job: Be a key player in a fun environment where every day is different and rewarding.
- Qualifications: Experience in hospitality and a passion for leading and motivating teams.
The predicted salary is between 13.3 - 13.3 £ per hour.
Responsibilities
- Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly.
- Support the management team with the day‑to‑day operation of the lounge, from opening and closing tasks to keeping standards high across the floor.
- Coach, guide, and motivate the team, ensuring everyone knows their role and feels confident during service.
- Keep a close eye on detail, including cleanliness, presentation, food safety, allergens and cash‑handling processes.
- Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one.
- Play your part in driving sales, managing the bar and pass, and helping create a lounge that your local community loves coming back to.
Qualifications & Experience
- Someone who leads by example on the floor and sets the pace for the team around them.
- A natural host who helps create a warm, welcoming atmosphere.
- Community‑mindful – you get to know regulars, neighbours and understand what makes the local area tick.
- Comfortable taking ownership of a shift – delegating, managing the pass and bar, and dealing with customer queries confidently.
- Experience in restaurants, bars, cafés or coffee shops – whether as a Supervisor, Team Leader, or a front‑of‑house team member ready for their next step.
- As Supervisor you will be a key part of the team at Vicolo Lounge, supporting managers, leading colleagues through each shift, and ensuring every customer leaves happy.
Compensation & Benefits
- Up to £13.30 per hour plus tips – tips are shared equally across the team based on hours worked.
- Hourly paid flexible contract, ideal for part‑time, full‑time or flexible work seekers.
- Paid breaks and staff food every shift.
- 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club & Brightside).
- No uniform policy.
- Christmas and Boxing Day off.
- Free meal on every shift regardless of shift length.
- Genuine career development with career pathways and bite‑size training courses.
• The most talked‑about staff party in hospitality – Loungefest!
- Long‑service awards – vouchers or extra money.
- Early access to pay with Wagestream.
- Emotional and practical support via the Licensed Trade Charity.
- About the Venue
Vicolo Lounge is a local café‑bar and part of Loungers, proudly named Casual Dining Group of the Year 2026.
We are a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop.
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StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Andover
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lounge Underwear Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lounge Underwear Ltd.
Don't be shy about reaching out to Lounge Underwear Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor - Andover
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lounge Underwear Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
