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- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality team known for its brilliant culture and community focus.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and 28 days holiday.
- Other info: Exciting opportunities for personal growth and memorable staff events like Loungefest.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in hospitality management with a passion for people and service excellence.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
It's not a job for the faint hearted, but you know you've got this. You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
Assistant Manager - Saffron Walden in Essex employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Saffron Walden in Essex
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching the Lounge vibe. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Assistant Manager. Highlight your people skills and how you’ve driven sales or improved customer service in past roles.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for hospitality shine through. Share stories that demonstrate your flair for talent spotting and team engagement. Remember, they want to see the real you and how you’ll fit into their brilliant team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager - Saffron Walden in Essex
Some tips for your application 🫡
Show Your Passion for Hospitality: Let us see your love for the hospitality industry shine through in your application. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to know what makes you tick!
Be Detail-Oriented: Since we’re all about the details, make sure your application is polished and free of errors. Pay attention to formatting, grammar, and spelling. A well-presented application shows us you care about high standards, just like we do!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Assistant Manager role. Highlight your experience in driving sales, team engagement, and customer service – we want to see how you fit into our Lounge culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you know everything about the Lounge's menu, atmosphere, and values. Familiarise yourself with their approach to customer service and how they engage with the local community. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and interacting with customers daily. Prepare examples of how you've successfully built rapport with both staff and patrons in previous roles. Highlight your talent for spotting potential in others and how you've motivated your team to achieve high standards.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you've used data to drive sales, manage labour costs, and improve customer satisfaction. This will demonstrate your analytical skills and commitment to maintaining high standards.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling customer complaints or managing a busy shift. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving abilities effectively.