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- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality team that values community and great service.
- Benefits: Earn up to £14.00 per hour plus tips, with fantastic perks like 50% off food and drinks.
- Other info: Enjoy career growth opportunities and the most talked-about staff party in hospitality!
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality with a passion for people and excellent communication skills.
The predicted salary is between 28000 - 35000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you’ve got this.
Responsibilities
- Support the General Manager to maintain high standards across the team and deliver 14 shifts.
- Assist with day-to-day running from rotas and team engagement to acting on customer feedback.
- Drive sales, team retention, training, customer service and maintain high standards.
- Contribute to making the Lounge the place to go for the local community.
Qualifications
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafe or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Benefits
- Hourly pay up to 14.00 ph + tips
- Overtime pay for hours worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years of service
- The most talked-about staff party in hospitality - Loungefest
- Competitions and incentives (like all-expenses-paid trips with suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
Assistant Manager - Hourly Paid - Bury in Bury St Edmunds employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Hourly Paid - Bury in Bury St Edmunds
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show your passion for hospitality! Share specific examples from your past experiences that highlight your love for customer service and team engagement. Let them see your enthusiasm!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Assistant Manager - Hourly Paid - Bury in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application: Make sure to customise your application to fit the Assistant Manager role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows that you’re proactive and keen to join our team at the Lounge!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know the Lounge Inside Out
Before your interview, make sure you research the Lounge's values, menu, and community involvement. This will show that you're genuinely interested in the role and understand what makes the Lounge special.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. This will highlight your people management skills.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you've used data to drive sales or improve service standards in previous roles.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories about why you love working in this field and how you plan to contribute to making the Lounge the go-to spot for the local community.