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- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday.
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management with a passion for people and service excellence.
- Other info: Great opportunities for personal growth and exciting staff events like Loungefest!
The predicted salary is between 30000 - 42000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you\’ll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You\’ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You\’ll be doing it your way. Brilliant! It\’s all about the detail. You\’ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\’s not a job for the faint hearted, but you know you\’ve got this.,
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops.
You will have experience of working in a bar environment with serving freshly made food and drinks preparation. - A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
The Good Stuff - Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality – Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
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Assistant Manager - Tenterden employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Tenterden
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with their needs, especially around team engagement and customer service. Confidence is key!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for hospitality shine through. Share stories that highlight your skills in managing teams and driving sales – it’s all about making a memorable impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a brilliant fit for their Lounge!
We think you need these skills to ace Assistant Manager - Tenterden
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Be Detail-Oriented: Since we value high standards, make sure your application reflects that attention to detail. Double-check for any typos or grammatical errors, and ensure your layout is clean and professional. This is your chance to show us that you can maintain the same level of excellence we expect in our lounges.
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to the Assistant Manager role at our Lounge. Highlight relevant experience, skills, and achievements that align with what we’re looking for. It shows us you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there. So, what are you waiting for? Get your application in!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you research the lounge's menu, values, and community involvement. This will help you demonstrate your passion for the brand and show that you’re genuinely interested in making it a great place for customers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved customer issues in the past. Highlight your ability to build rapport and trust, as this is key in hospitality.
✨Be Ready to Discuss KPIs
Brush up on your knowledge of key performance indicators relevant to the role. Be prepared to discuss how you've used data to drive sales or improve customer satisfaction in previous roles. This shows you understand the business side of things.
✨Bring Your Unique Flair
The job description mentions that how you achieve high standards is unique to you. Think about what makes your management style special and be ready to share that in the interview. This will help you stand out as a candidate who can bring something fresh to the team.