Assistant Manager - Stoke Gifford

Responsibilities

• Lead a variety of shifts (opens, closes, weekends), providing pre‑shift briefings, delegating tasks and keeping the team engaged and motivated.
• Coach the team through regular, honest feedback and create a workplace people genuinely want to work at.
• Understand and manage rotas, stock, labour, and KPIs such as NPS, sales and gross profit, supporting the General Manager when targets are not met.
• Handle escalated customer complaints with confidence and good judgement while maintaining allergen and food safety standards.
• Support recruitment of new starters and ensure they are set up for success from day one.
• Act as a visible, welcoming host on the floor and help build the lounge’s reputation as the go‑to spot in the local community.

Qualifications

• A people person who leads by example on the floor and isn’t afraid to roll up their sleeves.
• Confident in running a shift end‑to‑end, from pre‑shift briefs to cash management and handling customer complaints.
• A natural host who creates a warm, welcoming atmosphere, making {account name} feel like a home from home.
• Community‑mindful, getting to know regulars, neighbours and understanding what makes Stroud tick.
• Experience in restaurants, bars, cafés or coffee shops in a supervisory role – Deputy or Assistant Manager.

Benefits & Compensation

• Competitive base salary + bonus + overtime; paid twice a year.
• Permanent full‑time role; 48‑hour contract (40‑hour contract option available).
• Overtime pay for every hour worked.
• Tips shared equally across the team, based on hours worked.
• Free meal on every shift, regardless of length.
• Christmas and Boxing Day off.
• Genuine career development with in‑house training courses and ‘Step‑Up’ programmes to General Manager/Head Chef.
• 50% discount on food and drinks from day one, including alcohol across all brands.
• No uniform policy.
• Event: Loungefest – the most talked‑about staff party in hospitality.
• Long‑service awards – vouchers or extra money.
• Early access to pay with Stream and practical support via the Licensed Trade Charity.
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