At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for career growth and exciting staff events like Loungefest!
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management with a passion for people and service.
The predicted salary is between 24000 - 36000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you\'ll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You\'ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You\'ll be doing it your way. Brilliant! It\'s all about the detail. You\'ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\'s not a job for the faint hearted, but you know you\'ve got this.
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
- The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
Assistant Manager - Scarborough employer: Lounge Underwear Ltd.
At our Scarborough Lounge, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As an Assistant Manager, you'll enjoy fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development, all while being part of a dynamic team that thrives on delivering exceptional customer experiences. Join us and be part of a company that celebrates its staff with exciting events like Loungefest and offers a clear path for career progression in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Scarborough
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching the Lounge and its vibe. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be managing a team and interacting with customers. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for customers or your team. This will demonstrate your commitment to maintaining high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the Lounge family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager - Scarborough
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Be Detail-Oriented:Since we value high standards, make sure your application reflects that attention to detail. Double-check for any typos or grammatical errors, and ensure your layout is clean and professional. This is your chance to show us that you can maintain the same level of excellence in your written communication as you would in the Lounge.
Highlight Your People Skills:As an Assistant Manager, you'll be managing a team and engaging with customers, so don’t forget to showcase your people skills. Include examples of how you've built rapport with colleagues and customers alike. We want to know how you’ve motivated teams and created a positive atmosphere in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you know everything about the lounge and its operations. Familiarise yourself with their menu, customer service standards, and any recent news or events. This shows your genuine interest and helps you connect your experience to their specific needs.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully motivated teams or resolved conflicts in the past. Highlight your ability to build rapport and trust, as this is crucial for maintaining high standards and driving sales.
✨Demonstrate Your Attention to Detail
The job requires a keen eye for detail, especially when it comes to reporting on KPIs and maintaining high standards. Bring examples of how you've implemented processes or improvements that enhanced efficiency or customer satisfaction. This will show that you take pride in your work and understand the importance of detail.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a dissatisfied customer or managing staff during a busy shift. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to thrive under pressure.
