At a Glance
- Tasks: Lead and motivate the team at Morro Lounge, ensuring smooth operations and a welcoming atmosphere.
- Company: Join a vibrant community-focused lounge with a fun and engaging culture.
- Benefits: Competitive salary, bonuses, free meals, and 50% discount on food and drinks.
- Other info: Enjoy career development opportunities and a no-uniform policy in a dynamic environment.
- Why this job: Be a key player in creating memorable experiences for customers and building community connections.
- Qualifications: Experience in hospitality as a Supervisor or Assistant Manager, with strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
This role involves leading and motivating the team at Morro Lounge, ensuring smooth operations and delivering a welcoming atmosphere that keeps customers returning.
Responsibilities
- Lead a variety of shifts (opens, closes, weekends) and conduct pre‑shift briefings, delegating tasks to the team and maintaining motivation throughout.
- Coach the team through regular feedback, creating a workplace that people genuinely enjoy.
- Understand rotas, stock, labour, and key performance indicators (NPS, sales, gross profit) and support the General Manager when objectives are not met.
- Handle escalated customer complaints with confidence and good judgement, while upholding allergen and food safety standards.
- Support recruitment and onboarding of new starters, ensuring they are set up for success from day one.
- Act as a visible, welcoming host on the floor, helping to build the Lounge’s reputation as the go‑to spot in the local community.
- What You’ll Bring
- A people‑focused leader who runs by example on the floor and is not afraid to roll up their sleeves.
- Confidence in running a shift end‑to‑end—from pre‑shift briefs to cash management and customer complaints.
- A natural host who creates a warm, welcoming atmosphere that makes every visitor feel at home.
- Community engagement skills, getting to know regulars, neighbours, and what makes the local area tick.
- Experience in restaurants, bars, cafés, or coffee shops as a Supervisor, Deputy, or Assistant Manager.
Benefits
- Competitive base salary plus bonus, overtime, and pay for every hour worked.
- Permanent full‑time role with 48‑hour contract (40‑hour option available) and achievement‑based bonus paid twice a year.
- Tips shared equally across the team, based on hours worked.
- Free meals on every shift, regardless of length.
- Christmas and Boxing Day off.
- Real career development through in‑house training courses and Step‑Up programmes to General Manager and Head Chef pathways.
- 50% discount on food and drinks from day one, including alcohol across all brands (Lounge, Cosy Club, Brightside).
- No uniform policy.
- Staff party (Loungefest), long‑service awards, early access to pay via Stream, and emotional and practical support via the Licensed Trade Charity.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Richmond
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lounge Underwear Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lounge Underwear Ltd.
Don't be shy about reaching out to Lounge Underwear Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Richmond
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lounge Underwear Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
