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For Companies At a Glance
- Tasks: Support the General Manager in running a vibrant restaurant and ensuring customer satisfaction.
- Company: Join one of the UK's most successful restaurant groups with a focus on community and hospitality.
- Benefits: Enjoy perks like 50% off food, paid breaks, and a lively staff party called Loungefest.
- Why this job: Be part of a dynamic team where your unique style can shine and make a real impact.
- Qualifications: Ideal for those with experience in hospitality, strong people skills, and a passion for service.
- Other info: Opportunities for personal development and career progression in a fast-growing business.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Assistant Manager – New Opening – Peterborough This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you\’ll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You\’ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You\’ll be doing it your way. Brilliant! It\’s all about the detail. You\’ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\’s not a job for the faint hearted, but you know you\’ve got this.
Responsibilities
- Support the General Manager to maintain high standards across the team and ensure customer satisfaction.
- Deliver 14 great shifts to ensure every customer leaves happy.
- Assist with day-to-day running of the Lounge including rotas, team engagement, and acting on customer feedback.
- Contribute to driving sales, team retention, training, and maintaining high service standards.
- Help position the Lounge as the place to go for the local community by upholding brand standards and unique service.
Qualifications / Requirements
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Benefits
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality – Loungefest
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
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Assistant Manager - New Opening - Peterborough employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - New Opening - Peterborough
✨Tip Number 1
Familiarise yourself with the specific values and culture of the restaurant group. Understanding what makes Lounges special will help you align your approach during interviews and discussions, showcasing how you can contribute to maintaining those high standards.
✨Tip Number 2
Network with current or former employees of the restaurant group. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your skills in team management, customer service, and sales driving. Being able to articulate these experiences will show that you are ready to take on the responsibilities of the Assistant Manager role.
✨Tip Number 4
Research the local community in Peterborough and think about how you can position the Lounge as a go-to spot. Having ideas on how to engage with the community will demonstrate your commitment to making the Lounge a beloved local establishment.
We think you need these skills to ace Assistant Manager - New Opening - Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasise your skills in team management, customer service, and sales building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and the ability to work under pressure. Use concrete examples to demonstrate these abilities.
Show Enthusiasm for the Brand: Research the restaurant group and express your enthusiasm for their brand in your application. Mention what you find appealing about their approach to hospitality and how you can contribute to their success.
How to prepare for a job interview at Lounge Underwear Ltd.
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your passion and how it drives you to create memorable customer experiences.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be supporting the General Manager and leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in high-pressure situations.
✨Know the Brand Inside Out
Research the restaurant group thoroughly before your interview. Understand their values, mission, and what makes them unique. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to overcome challenges or handle difficult customers, and be ready to explain how you approached those situations.
