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- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal growth and exciting staff events like Loungefest!
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management with a passion for people and service excellence.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
It's not a job for the faint hearted, but you know you've got this. You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
Assistant Manager - Kendal employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Kendal
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what makes them tick and how you can fit in with their vibe.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be all about team engagement and customer service. Role-play common scenarios with a friend to boost your confidence and show off your natural talent for hospitality.
✨Tip Number 3
Prepare some questions! Show your interest by asking about their approach to team retention or how they handle customer feedback. It’ll make you stand out as someone who’s genuinely invested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Assistant Manager - Kendal
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Be Detail-Oriented: Since we value high standards, make sure your application reflects that attention to detail. Double-check for any typos or grammatical errors, and ensure your layout is clean and professional. This is your chance to show us that you can maintain the same level of excellence in your written communication as you would in the Lounge.
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to our specific role. Highlight your relevant experience in bars or restaurants, and connect your skills to what we’re looking for in an Assistant Manager. We appreciate when candidates take the extra step to show they understand our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the information you need about the role and our company culture there. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you know everything about the Lounge's menu, atmosphere, and values. Familiarise yourself with their approach to customer service and how they engage with the local community. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and interacting with customers daily. Prepare examples of how you've successfully led a team or resolved conflicts in the past. Highlight your ability to build rapport and trust, as this is crucial in hospitality.
✨Demonstrate Your Attention to Detail
The job requires high standards and attention to detail. Be ready to discuss how you've maintained quality in previous roles, whether it's through training staff or ensuring customer satisfaction. Bring up specific KPIs you've worked with and how you’ve achieved them.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a busy shift or dealing with customer complaints. Think through your responses ahead of time, focusing on how you would maintain high standards and drive sales while keeping the team engaged.