At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a dynamic hospitality brand known for its amazing team culture.
- Benefits: Enjoy overtime pay, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal growth and exciting staff events like Loungefest!
- Why this job: Be part of a fun environment where your leadership can shine and make a difference.
- Qualifications: Experience in hospitality management with a passion for people and service.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
- Coach your team through regular and honest feedback, creating a place people genuinely want to work
- Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should be
- Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
- Support recruitment of new starters and help them feel set up to succeed from day one
- Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community
What You'll Bring
- A people person who leads by example on the floor and isn't afraid to roll up their sleeves
- Confident running a shift end-to-end, from pre-shift briefs to cash management and customer complaints
- A natural host who helps create the warm, welcoming atmosphere that makes {account name} feel like a home from home
- Community-minded; you get to know your regulars, your neighbours, and what makes Stroud tick
- Experience in restaurants, bars, caf s or coffee shops as a Supervisor, Deputy or Assistant Manager
Lounges are pretty special places, and what makes them so special is the brilliant people who run them.
As Assistant Manager you'll be right at the heart of Pico Lounge supporting your General Manager, looking after your team, and making sure every customer leaves happy. If you love hospitality, care about the people around you, and take pride in doing the small things brilliantly, you'll fit right in. We're a growing hospitality brand across England and Wales with over 300 sites and plenty of opportunity to grow with us. This could be the start of something really good.
We're hiring a full-time Assistant Manager to support the team at Pico Lounge. Part of Loungers, proudly named Casual Dining Group of the Year 2026. With competitive salary, plus bonus, paid overtime and real progression opportunities, this is a great next step for an experienced hospitality assistant manager, deputy manager, or supervisor.
Benefits
- Competitive base salary + bonus + overtime
- Permanent full-time role; 48-hour contract (40-hour contract option available)
- Overtime pay for every hour worked
- Achievable bonus scheme, paid twice a year
- Tips shared equally across the team, based on hours worked
- Free meal on every shift no matter the length
- Christmas and Boxing Day off
- Genuine career development with our in-house training courses and 'Step-Up' to General Manager/Head Chef development programmes
- 50% discount on food and drinks from day one. Including alcohol across all our brands (Lounge, Cosy Club, & Brightside) from day one
- No uniform policy
- The most talked-about staff party in hospitality - Loungefest!
- Long service awards - Vouchers/Extra money
- Early access to your pay with Stream
- Emotional and practical support via the Licensed Trade Charity
Assistant Manager - Glossop employer: Lounge Underwear Ltd.
Lounge Underwear Ltd. is an exceptional employer that values its kitchen team at Cappello Lounge in Newcastle upon Tyne, offering a vibrant work culture where creativity and quality cooking thrive. With flexible hours, competitive pay, and a host of employee benefits including paid breaks and training opportunities, this role not only promises financial rewards but also fosters personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Glossop
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what makes them tick and how you can fit in with their vibe.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be all about team engagement and customer service. Role-play common scenarios with a friend to boost your confidence and show off your hospitality flair.
✨Tip Number 3
Prepare some questions for your interview! Show that you're genuinely interested in the role and the company. Ask about their approach to team retention or how they celebrate successes – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Manager - Glossop
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers.
Be Detail-Oriented:Since we value high standards, make sure your application reflects that attention to detail. Double-check for any typos or grammatical errors, and ensure your layout is clean and professional. This is your chance to show us that you can maintain the same level of excellence in your written communication as you would in the Lounge.
Tailor Your Application:Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to fit the Assistant Manager role at our Lounge. Highlight relevant experience, skills, and achievements that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Lounge Underwear Ltd.
✨Know Your Lounge Inside Out
Before the interview, make sure you know everything about the lounge and its operations. Familiarise yourself with their menu, customer service standards, and any recent news or events. This shows your genuine interest and helps you connect your experience to their specific needs.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully motivated teams or resolved conflicts in the past. Highlight your ability to build rapport and trust, as this is crucial for maintaining high standards and driving sales.
✨Demonstrate Your Attention to Detail
Since the role requires a keen eye for detail, come prepared with examples that showcase your attention to detail in previous roles. Whether it's managing rotas, handling customer feedback, or reporting on KPIs, illustrate how your meticulous nature has positively impacted your previous workplaces.
✨Be Ready to Discuss Sales Strategies
Sales building is a key part of the role, so be prepared to discuss your experience with sales forecasts and strategies. Think of specific instances where you've driven sales or improved customer satisfaction. This will demonstrate your understanding of the business side of hospitality and your proactive approach.
