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For Companies At a Glance
- Tasks: Support the General Manager in running the Lounge and ensuring customer satisfaction.
- Company: Join a vibrant hospitality brand known for its community focus and exceptional service.
- Benefits: Enjoy perks like 50% off food, paid breaks, and a fun staff party!
- Why this job: Be part of a dynamic team where your unique style shines and impacts the local community.
- Qualifications: Experience in hospitality management with a passion for people and high standards.
- Other info: Opportunities for personal development and career growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you\’ll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You\’ll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You\’ll be doing it your way. Brilliant! It\\\’s all about the detail. You\\\’ll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It\\\’s not a job for the faint hearted, but you know you\\\’ve got this.
Responsibilities
- Support the General Manager to maintain high standards across the team, delivering 14 shifts to ensure every customer leaves happy.
- Assist with the day-to-day running of the Lounge, including rotas, team engagement and responding to customer feedback.
- Contribute to driving sales, team retention, training, customer service and maintaining high standards.
- Be proactive in making the Lounge the place to go for the local community and uphold our commitment to excellence.
Qualifications
- Typically an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops.
- Experience of working in a bar environment with serving freshly made food and drinks preparation.
- Natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
The Good Stuff
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality – Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
#J-18808-Ljbffr
Assistant Manager employer: Lounge Underwear Ltd.
Contact Detail:
Lounge Underwear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the specific values and culture of our lounges. Understanding what makes us unique will help you demonstrate how your personal style aligns with our commitment to excellence during any interactions.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in similar roles. Engaging with current or former employees can provide valuable insights into our operations and expectations, giving you an edge.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, particularly those that showcase your ability to drive sales and manage teams effectively. Be ready to share specific examples of how you've overcome challenges in a fast-paced environment.
✨Tip Number 4
Showcase your passion for hospitality by staying updated on industry trends and best practices. Being knowledgeable about current customer service standards and sales strategies will demonstrate your commitment to making our lounge the go-to place in the community.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasise your skills in team management, customer service, and sales driving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've maintained high standards and driven sales in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, attention to detail, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to contribute to the Lounge's success. Mention your understanding of the local community and how you plan to make the Lounge a go-to destination for customers.
How to prepare for a job interview at Lounge Underwear Ltd.
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm and how it drives you to create memorable customer experiences.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be supporting the General Manager and leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and engage staff while maintaining high standards.
✨Know the Business Inside Out
Familiarise yourself with the company's values, mission, and the specific Lounge environment. Be ready to discuss how you can contribute to driving sales and enhancing customer satisfaction based on your understanding of their operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to overcome obstacles or improve team performance, and be ready to share those stories.
