At a Glance
- Tasks: Coordinate returns and exchanges while providing personal customer service for queries.
- Company: Lounge is a rapidly growing fashion house based in Solihull, Birmingham.
- Benefits: Work from home on Wednesdays after training and receive a day in lieu for weekend work.
- Other info: This temporary role runs from July 13th to the end of August.
- Why this job: Join a team dedicated to empowering women through fashion and exceptional customer service.
- Qualifications: Experience in fashion and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Role: Temporary Client Services Executive
Start date: 13th July 2026
End date: End of August (tbc)
Location: Solihull, Birmingham
Shifts: 8 am-4 pm & 10 am-6 pm (rotating each week)
This role would be working 4 out of 5 days from our HQ in Solihull, Birmingham with the option to work from home on Wednesdays once training has been completed. You are also contracted to work 1 weekend, in every 2 (Saturday & Sunday: 8 am - 4 pm), with 1 day in lieu being given for this prior. All weekend work is 'Work from Home'.
The Lounge team is growing! We are looking for a Temporary Client Services Executive to join our rapidly growing business. Since 2015, Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin. During this growth, our brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be.
As a Temporary Client Services Executive, you will help our customer team create meaningful, long-lasting relationships with all of our community and ensure their experience with Lounge is empowering and uplifting. We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.
What you will do at Lounge:
- Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick.
- Simple monetary responsibilities for returns and exchange management.
- Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
- Additional admin to meet any requirements of the business on a day-to-day basis.
We would love it if you:
- Are passionate about customer experience, with a desire to learn, grow and succeed.
- Have experience in fashion.
- Have a fine eye for detail and are a great multitasker.
- Are extremely confident with technology and are computer literate.
- Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
- Have knowledge around consumer behaviour.
- Are passionate about fashion!
We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know, your dream role may be just what we need.
Temporary Client Services Executive employer: Lounge Underwear Limited
Lounge, located in Solihull, Birmingham, offers a vibrant work environment with a focus on empowering women. Employees enjoy flexible working options, including remote work after training, and are part of a growing team since 2015. The company values passion for fashion and customer experience.
