At a Glance
- Tasks: Provide exceptional customer service and support in our first-ever store.
- Company: Join Lounge, a vibrant brand passionate about lingerie and community.
- Benefits: Flexible hours, a fun work environment, and the chance to grow with us.
- Other info: Exciting opportunity to shape the Lounge experience in-store.
- Why this job: Be part of a team that values customer experience and creativity.
- Qualifications: Love for fashion, customer service experience, and great communication skills.
The predicted salary is between 10 - 12 £ per hour.
Role: Sales Assistant
Location: Manchester, Trafford
Contract: 8hrs per week
The Lounge team is growing, we’re looking for Store Assistants to work as part of the team in our first ever store based in Manchester (Trafford). We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
Customer Experience is paramount to us as a brand and we are looking for Store Assistants who have a true passion for exceptional customer experience and a love of Lounge. This role is vital in helping maintain the close community we have created online. In Real Life, as part of our in-store team, you will be responsible for helping to look after all customers that walk through the doors, ensuring you are an expert in all Lounge products and can provide an experience unlike any other to our community. You will ensure customer fittings are done to the highest level and ensure our store looks and feels like Lounge’s home. Our community will always be the most important thing to us and we want to ensure they are given the best experience possible.
Within this role, we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to maintain a collaborative, enthusiastic & dedicated culture in the store, ensuring that customer service remains the most important aspect.
What you will do at Lounge:
- Work closely with our Supervisors and Head of Store to look after each and every customer and provide guidance and support through the customer journey.
- Support all customers through the fitting process ensuring you are an expert in all Lounge’s products and can give accurate information.
- Be a champion for all of Lounge’s Brand Values.
- Maintain a clean, organised stock room ensuring all products are laid out in store to maintain a high standard.
- Accurately handle all transactions and returns processes.
- Assist each customer through their journey in store whilst providing expert insight into our products.
We would love it if you:
- Have a true love for lingerie and fashion.
- Are a Lounge lover and share in our company values.
- Have some experience in customer-facing roles.
- Are an effective problem solver.
- Are an exceptional communicator.
Eligibility:
- You must be legally authorised to work in the UK.
- You must be over the age of 18 years old.
- Must be able to prove Right to Work and any evidence related to this.
- You must also be able to travel to the store in which you work.
Availability:
You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
Store Assistant (Manchester, Trafford Centre) employer: Lounge Underwear Limited
Lounge is an exceptional employer that prioritises a vibrant and collaborative work culture, making it an ideal place for passionate individuals to thrive. As a Store Assistant in our first Manchester location, you will not only engage with a community of lingerie lovers but also have the opportunity to grow your skills in customer service within a supportive team environment. With a focus on employee development and a commitment to delivering outstanding customer experiences, Lounge offers a unique chance to be part of something special right from the start.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant (Manchester, Trafford Centre)
✨Tip Number 1
Get to know the Lounge brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in-store, like helping a customer find the perfect fit. This will prepare you for any questions during the interview.
✨Tip Number 4
Be yourself! Lounge loves individuality, so don’t be afraid to showcase your personality during the interview. Share your ideas on how to enhance customer experience and show your enthusiasm for the role.
We think you need these skills to ace Store Assistant (Manchester, Trafford Centre)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Lounge and customer service shine through! We want to see how excited you are about the role and how you can contribute to our community.
Be Specific:Use specific examples from your past experiences to highlight your skills. Whether it’s a time you went above and beyond for a customer or how you maintained a tidy workspace, we want to hear about it!
Tailor Your Application:Make sure to tailor your application to reflect the values and culture of Lounge. Show us that you understand what makes our brand special and how you can help enhance the customer experience in-store.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Trafford Centre store.
How to prepare for a job interview at Lounge Underwear Limited
✨Know Your Lounge
Before the interview, make sure you’re well-versed in Lounge’s products and values. Familiarise yourself with their range of lingerie and fashion items, as well as their brand ethos. This will not only show your passion but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to providing exceptional customer experiences, which is key for this role.
✨Be Ready to Collaborate
Since teamwork is essential in this role, be prepared to discuss how you work well with others. Share instances where you’ve contributed to a team environment or supported colleagues. Highlighting your collaborative spirit will resonate well with the interviewers.
✨Dress the Part
As you’re applying for a position in fashion retail, it’s important to dress appropriately for the interview. Choose an outfit that reflects Lounge’s style while also being comfortable. This shows that you understand the brand and are ready to represent it well.
