At a Glance
- Tasks: Assist customers, provide product insights, and maintain store standards.
- Company: Join Lounge, a vibrant brand passionate about lingerie and exceptional customer experiences.
- Benefits: Flexible hours, a fun team environment, and the chance to work in a trendy location.
- Other info: Availability for weekends and evenings is essential.
- Why this job: Be part of a growing community, share your love for fashion, and make a real impact.
- Qualifications: Must be 18+, have customer service experience, and a passion for lingerie.
The Lounge team is growing, we’re looking for a Store assistants to work as part of the team in our first ever store based in Manchester (Trafford). We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
Customer Experience is paramount to us as a brand and we are looking for Store Assistants who have a true passion for exceptional customer experience and a love of Lounge. This role is vital in helping maintain the close community we have created online, In Real Life, as part of our in store team you will be responsible for helping to look all customers that walk through the doors- ensuring you are an expert in all Lounge products and can provide an experience unlike any other to our community, ensure customer fittings are done to the highest level and ensuring our store Looks and Feels like Lounge’s home. Our community will always be the most important thing to us and we want to ensure they are given the best experience possible.
Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to maintain a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect.
What you will do at Lounge:
- Work closely with our Supervisors and Head of Store to look after each and every customer and provide guidance and support through the customer journey.
- Support all customers through the fitting process ensuring you are an expert in all Lounge’s product and can give accurate information.
- Be a champion for all of Lounge’s Brand Values.
- Maintain a clean, organised stock room ensuring all products are laid out in store to maintain a high standard of store.
- Accurately handle all transactions and returns process.
- Assist each customer through their journey in store whilst providing expert insight into our products.
We would love it if you:
- Have a true Love for Lingerie and Fashion.
- Are a Lounge lover and share in our company values.
- Have some experience in customer facing roles.
- Are an effective problem solver.
- Are an exceptional communicator.
- You must be legally authorised to work in the country in the UK.
- You must be over the age of 18 years old.
- Must be able to prove Right to Work and any evidence related to this.
- You must also be able to travel to the store in which you work.
Availability:
- You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
Sound like a bit of you? Hit that apply below
Store Assistant (Manchester, Trafford Centre) employer: Lounge Underwear Limited
At Lounge, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and creativity. As a Store Assistant in our Manchester Trafford Centre location, you'll enjoy the opportunity to engage with a passionate community while receiving ongoing support for your personal and professional growth. With a focus on customer experience and a commitment to our brand values, you'll be part of a team that truly makes a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant (Manchester, Trafford Centre)
✨Tip Number 1
Familiarise yourself with Lounge's brand values and product range. Being able to speak passionately about their offerings will show your genuine interest and help you connect with the team during the interview.
✨Tip Number 2
Prepare to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Showcase your love for lingerie and fashion in your conversations. This role is all about passion, so expressing your enthusiasm for the industry can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you would contribute to maintaining a collaborative and enthusiastic store culture. Think about how you can support your colleagues and enhance the overall customer experience.
We think you need these skills to ace Store Assistant (Manchester, Trafford Centre)
Some tips for your application 🫡
Understand the Brand:Before applying, take some time to understand Lounge's brand values and customer experience philosophy. This will help you tailor your application to reflect your passion for their products and culture.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional customer experiences. Use specific examples to showcase your skills.
Show Your Passion:Make sure to express your love for lingerie and fashion in your application. Mention how this passion aligns with Lounge's mission and how you can contribute to creating a welcoming atmosphere in-store.
Tailor Your Application:Customise your CV and cover letter for the Store Assistant role. Address the specific responsibilities mentioned in the job description, such as supporting customers through the fitting process and maintaining store standards.
How to prepare for a job interview at Lounge Underwear Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share examples from previous roles where you went above and beyond to help customers, as this aligns perfectly with the brand's values.
✨Know the Products Inside Out
Familiarise yourself with Lounge's products before the interview. Being able to discuss specific items and their features will demonstrate your commitment and knowledge, which is crucial for assisting customers effectively.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Discuss how you can contribute to maintaining a positive store culture and support your colleagues, as this role requires a collaborative spirit.
✨Be Ready to Solve Problems
Prepare to discuss scenarios where you've successfully resolved customer issues. This will showcase your problem-solving skills and your ability to handle challenges, which are essential for a Store Assistant.
