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- Tasks: Drive growth through email campaigns and customer insights to elevate our brand.
- Company: Join Lounge, a fast-growing fashion house empowering women since 2015.
- Benefits: Collaborative culture, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a dynamic team that values creativity and data-driven decisions.
- Qualifications: Experience in CRM, email marketing, and a passion for empowering women.
- Other info: Work from our Solihull HQ with a supportive team focused on development.
The predicted salary is between 28800 - 43200 £ per year.
The Lounge team is growing! We are looking for a CRM Executive to join our rapidly growing business. Since 2015, Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.
During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a CRM Executive, you will help the CRM team scale and drive growth. We are looking for an enthusiastic individual who is eager to learn, grow, and make an impact in a fast-growing team. If you’re excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.
What you will do at Lounge:
- Help drive growth and mail & SMS excellence by supporting strategy planning and email campaign builds to maximise performance and meet KPIs.
- Drive forward the implementation and optimisation of email automations.
- Report on territory performance, whilst investigating ways to drive performance.
- Build segmentation to target specific customers and to build a personalised customer journey.
- Implement core localisation optimisations that allow us to drive performance and stay relevant in each market.
- Report and analyse customer insights and behaviours.
- Have a data-driven mindset and fuel this into decision-making, working with your manager on how this sits within the strategy.
- Have a creative approach, ensuring every touchpoint with the customer stands out from the competition.
- Have excellent QA Standards ensuring Lounge standards of excellence are always achieved.
- Help drive a testing roadmap to ensure that both creative and copy are fully optimised and localised in each territory.
- Understand competitor landscape and be able to identify and analyse competitor campaigns and strategies.
- Help drive copy writing that is relevant to our audience and that applied knowledge acquired by data analysis and test and learn approach.
We would love it if you:
- Have a keen eye for detail.
- Have experience with Klaviyo.
- Have platform implementation experience.
- Are analytical minded and have the ability to make decisions according to data.
- Have experience in Email Marketing, CRM, and Google Analytics.
- Have experience tracking and analysing campaigns.
- Are an Excel wizard.
- Are a problem solver by nature and also a critical thinker.
- Have a thirst for knowledge and thrive for development.
Who we are looking for:
We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know; your dream role may be just what we need.
Here at Lounge, we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.
Senior CRM Executive employer: Lounge Underwear Limited
Contact Detail:
Lounge Underwear Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Lounge's mission and values, and think about how your skills can help elevate the brand. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Senior CRM Executive role. Highlight your experience with email marketing and data analysis, and don’t forget to showcase your creative side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Lounge team and being part of our exciting journey.
We think you need these skills to ace Senior CRM Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Lounge and helping us empower women. Share why this position speaks to you and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Senior CRM Executive role. Highlight your relevant experience in email marketing, CRM, and data analysis. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Data-Driven: Since we’re all about making informed decisions, showcase your analytical mindset in your application. Mention any experience you have with tools like Google Analytics or Klaviyo, and how you've used data to drive performance in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lounge Underwear Limited
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially around email marketing and customer segmentation. Familiarise yourself with tools like Klaviyo, as well as the latest trends in CRM strategies. This will show that you're not just interested in the role but are also ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how you've tracked and analysed campaigns, and be ready to explain how you can apply this analytical mindset to Lounge's growth strategy. They’ll want to see that you can turn insights into actionable plans.
✨Be Creative with Your Ideas
Since the role involves a creative approach to customer touchpoints, think about innovative ideas you could bring to the table. Prepare a few suggestions for email campaigns or customer engagement strategies that could elevate Lounge’s brand. This will demonstrate your enthusiasm and forward-thinking attitude.
✨Understand the Competition
Research Lounge's competitors and their CRM strategies. Be ready to discuss what you’ve found and how you think Lounge can stand out in the market. Showing that you’re aware of the competitive landscape will highlight your proactive nature and strategic thinking.