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- Tasks: Lead a passionate team to deliver exceptional customer experiences and maintain store standards.
- Company: Join Lounge, a vibrant retail brand focused on community and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team that brings the Lounge brand to life in-store.
- Qualifications: 2+ years in retail supervision, strong leadership, and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
The Lounge team is growing, and we are looking for an experienced Assistant Store Manager to join our team in Manchester at the Trafford Centre. We are looking for someone who is passionate about customer service and excited to help bring Lounge to life in store. This is a key role within our store leadership team, supporting the day-to-day running of the store while helping us deliver an exceptional customer experience and build a strong in-store community.
You will play an important part in maintaining the close community we have built online, now brought to life in person. From customer fittings and store standards to stock management and team support, you will help ensure that every customer interaction reflects the Lounge brand. We are looking for someone who can bring their own skills, ideas, and experience, while working collaboratively with the wider retail team to build an enthusiastic, supportive, and customer-focused store culture.
What you will do at Lounge:
- Work closely with the Store Manager and wider leadership team to support and guide a team of Sales Assistants, leading with a customer-first approach.
- Help create an in-store environment that reflects Lounge brand values and delivers an exceptional customer experience.
- Support with resolving customer queries and issues in a professional, positive, and efficient way.
- Lead by example, showing passion for the Lounge brand and championing our values at all times.
- Support the Store Manager with recruitment, onboarding, and training, helping new team members become confident and valued members of the team.
- Help maintain accurate inventory levels and support effective stock management processes across the store.
- Work with the Store Manager and Supervisors to implement inventory control measures, including cycle counts, audits, and stock replenishment strategies.
- Support the monitoring of key performance indicators, including sales and customer satisfaction, to help drive informed decisions and continuous improvement.
- Work as a trained bra fitter, delivering a high level of professionalism, care, and attention to detail for every customer.
- Support the training and development of the wider team to help maintain excellent fitting and service standards.
We would love it if you:
- Have at least 2 years’ experience working in a supervisory role within a retail environment.
- Have experience leading and motivating teams.
- Have strong leadership skills and the ability to inspire others.
- Have an understanding of visual merchandising.
- Are an effective problem-solver with strong decision-making skills.
- Can communicate confidently and effectively with people at all levels.
- Are passionate about delivering exceptional customer service.
- Have a good understanding of current retail trends and best practice.
You must have the right to work in the UK. You must be able to provide evidence of your right to work. You must be able to travel to the store location.
Availability: You must be able to work a flexible schedule, including weekends, evenings, bank holidays, and other non-standard trading hours.
Assistant Store Manager - Retail (Manchester, Trafford Centre) employer: Lounge Underwear Limited
Contact Detail:
Lounge Underwear Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Retail (Manchester, Trafford Centre)
✨Tip Number 1
Get to know the Lounge brand inside out! Familiarise yourself with their products, values, and customer service approach. This will help you stand out during interviews and show that you're genuinely passionate about joining the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that Assistant Store Manager role.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled customer issues or led a team in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your leadership skills effectively.
✨Tip Number 4
Don’t forget to showcase your personality! The Lounge team values a strong community vibe, so let your enthusiasm shine through in interviews. Be yourself, share your ideas, and show how you can contribute to creating an amazing in-store experience.
We think you need these skills to ace Assistant Store Manager - Retail (Manchester, Trafford Centre)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about bringing the Lounge brand to life in-store!
Tailor Your Experience: Make sure to highlight your relevant experience in retail and leadership roles. We’re looking for someone who can inspire a team, so share specific examples of how you've done this in the past.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us know what makes you unique and how you can contribute to our supportive store culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Lounge Underwear Limited
✨Know the Lounge Brand Inside Out
Before your interview, make sure you research the Lounge brand thoroughly. Understand their values, customer service philosophy, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As an Assistant Store Manager, you'll be dealing with customers regularly. Think of some common customer scenarios you might face and how you would handle them. Be ready to share examples from your past experience that demonstrate your problem-solving skills and commitment to exceptional customer service.
✨Showcase Your Leadership Style
Since this role involves leading a team, be prepared to discuss your leadership style. Think about how you motivate and inspire others, and have specific examples ready that highlight your ability to support and develop team members. This will show that you can foster a positive store culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the store's goals, or how they measure success in customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.