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- Tasks: Provide exceptional customer service and support in-store experiences.
- Company: Join a vibrant team at Lounge, a leading lingerie brand.
- Benefits: Flexible hours, dynamic work environment, and a chance to grow your skills.
- Other info: Must be over 18 and legally authorised to work in the UK.
- Why this job: Be part of a community-focused brand and make a real impact on customer experiences.
- Qualifications: Passion for fashion, customer service experience, and great communication skills.
The predicted salary is between 1040 - 1248 £ per month.
The Lounge team is growing, and we’re looking for Store Assistants to work as part of the team in one of our first-ever stores based in St Davids Dewi Sant, Cardiff. We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life!
Customer Experience is paramount to us as a brand, and we are looking for Store Assistants who have a true passion for exceptional customer experience and a love of Lounge. This role is vital in helping maintain the close community we have created online. In Real Life, as part of our in-store team, you will be responsible for helping to look after all customers that walk through the doors, ensuring you are an expert in all Lounge products and can provide an experience unlike any other to our community. You will ensure customer fittings are done to the highest level and that our store looks and feels like Lounge’s home. Our community will always be the most important thing to us, and we want to ensure they are given the best experience possible.
Within this role, we want you to bring your own skills, ideas, and experience whilst working with the rest of our retail team to maintain a collaborative, enthusiastic, and dedicated culture in the store, ensuring that customer service remains the most important aspect.
What you will do at Lounge:
- Work closely with our Supervisors and Head of Store to look after each and every customer and provide guidance and support through the customer journey.
- Support all customers through the fitting process, ensuring you are an expert in all Lounge’s products and can give accurate information.
- Be a champion for all of Lounge’s Brand Values.
- Maintain a clean, organised stock room ensuring all products are laid out in store to maintain a high standard.
- Accurately handle all transactions and returns processes.
- Assist each customer through their journey in-store whilst providing expert insight into our products.
We would love it if you:
- Have a true love for lingerie and fashion.
- Are a Lounge lover and share in our company values.
- Have some experience in customer-facing roles.
- Are an effective problem solver.
- Are an exceptional communicator.
You must be legally authorised to work in the UK and be over the age of 18 years old. You must be able to prove the Right to Work and any evidence related to this. You must also be able to travel to the store in which you work.
Availability: You must be willing to work a flexible schedule that includes weekends, evenings, holidays, and non-business hours.
Sound like a bit of you? Hit that apply below.
Store Assistant (St Davids Dewi Sant, Cardiff) employer: Lounge Underwear Limited
Contact Detail:
Lounge Underwear Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (St Davids Dewi Sant, Cardiff)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Lounge's products and values. This way, you can show your passion for the brand and how you can contribute to creating that exceptional customer experience they’re after.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, think of some scenarios where you can demonstrate your problem-solving abilities and how you’d handle different customer interactions. It’ll help you shine during the interview!
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality comes through. Let them see your love for lingerie and fashion in your application and during any interviews. A genuine passion can set you apart from the crowd.
✨Tip Number 4
Be flexible and ready to adapt! The job requires a willingness to work various hours, so highlight your availability and readiness to jump in whenever needed. This shows you’re committed to being part of the Lounge team and supporting their community.
We think you need these skills to ace Store Assistant (St Davids Dewi Sant, Cardiff)
Some tips for your application 🫡
Show Your Passion: Let your love for Lounge and customer service shine through in your application. We want to see how excited you are about the role and how you can contribute to our community!
Be Specific: When describing your experience, be specific about your previous roles and how they relate to this position. Highlight any customer-facing roles you've had and how you’ve made a difference in those experiences.
Tailor Your Application: Make sure to tailor your application to reflect our brand values and the job description. Use language that resonates with us and shows you understand what it means to be part of the Lounge team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lounge Underwear Limited
✨Know Your Lounge
Before the interview, make sure you’re well-versed in Lounge’s products and values. Familiarise yourself with their range and what makes them unique. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to providing exceptional customer experiences.
✨Be Ready to Collaborate
Since teamwork is key in this role, be prepared to discuss how you work well with others. Share instances where you’ve contributed to a team environment, highlighting your enthusiasm and dedication to creating a positive atmosphere in-store.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store culture or customer experience strategies. This shows your genuine interest in the role and helps you understand how you can contribute to the team.