At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant hospitality group with a focus on community and team spirit.
- Benefits: Enjoy staff meals, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Benefits include:
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Washington employer: Lounge Café Bars
As an Assistant Support Manager in Washington, you'll thrive in a vibrant work culture that prioritises team engagement and customer satisfaction. With benefits like overtime pay, generous discounts, and opportunities for personal development, you'll be part of a fast-growing business that values your contributions and supports your career progression. Join us to make a meaningful impact in the local community while enjoying a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Washington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or family member to get comfortable talking about your experience and how you can drive sales and team engagement.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to chat with potential employers, share your love for creating amazing customer experiences and how you’ve successfully managed teams in the past. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who are ready to make a difference in our lounges. So, what are you waiting for?
We think you need these skills to ace Assistant Support Manager in Washington
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers and supporting your team.
Highlight Relevant Experience:Make sure to showcase any previous roles you've had in restaurants, bars, or cafes. We’re keen on seeing how your background aligns with the Assistant Support Manager position, so don’t hold back on those details!
Be Detail-Oriented:Since we value attention to detail, ensure your application is free from typos and errors. This reflects your ability to maintain high standards, which is crucial for the role. A polished application shows us you mean business!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and the specific role of Assistant Support Manager. Brush up on your knowledge of hospitality best practices, sales strategies, and team management techniques. This will show that you’re genuinely interested and prepared.
✨Showcase Your People Skills
As this role is all about managing a team and ensuring customer satisfaction, be ready to share examples of how you've successfully engaged and motivated your team in the past. Highlight any experiences where you’ve turned customer feedback into actionable improvements.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied customer or managing a busy shift. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the Lounge. This shows you’re thinking long-term and are keen to contribute.
