At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in a lively environment.
- Company: Join a fast-growing hospitality brand with a focus on community and teamwork.
- Benefits: Enjoy tips shared equally, paid breaks, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Step into management and make a real impact in a fun, dynamic setting.
- Qualifications: Experience in hospitality with a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Because of your brilliant supervision, you're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Emotional and practical support via the Licenced Trade Charity
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Head of Front of House & Hospitality in Sutton employer: Lounge Café Bars
Join a vibrant and dynamic team as the Head of Front of House & Hospitality, where your leadership will help create memorable experiences for our local community. We pride ourselves on a supportive work culture that values personal development, offering competitive benefits such as shared tips, paid breaks, and generous discounts from day one. With a focus on career progression in a fast-growing business, you'll find ample opportunities to thrive in an environment that celebrates excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House & Hospitality in Sutton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier for us to connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help us feel more confident and articulate when discussing your experience in hospitality and how you can lead a team.
✨Tip Number 3
Show off your passion for hospitality! During the interview, share specific examples of how you've made customers happy in the past. We want to see that spark and enthusiasm that makes you the perfect fit for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Head of Front of House & Hospitality in Sutton
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you genuinely care about creating great customer experiences!
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your CV and cover letter are well-structured. We appreciate candidates who take the time to present their information clearly and professionally.
Highlight Your Leadership Skills:If you've got experience supervising or leading a team, make it front and centre in your application. Share examples of how you've motivated your team and contributed to a positive work environment. We’re looking for someone who can inspire others and maintain high standards!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills and experiences in a way that aligns with what we’re looking for. Let’s get your application in and start this journey together!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re well-versed in the hospitality industry, especially in front of house operations. Brush up on your knowledge of sales building, labour forecasts, and reporting practices. This will show that you’re not just passionate about hospitality but also understand the nitty-gritty details that come with the role.
✨Showcase Your Leadership Skills
As a potential Supervisor, it’s crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you’ve successfully led a team or handled a challenging situation. This will help the interviewers see that you can motivate and manage a team effectively.
✨Emphasise Attention to Detail
In this role, attention to detail is key. Be ready to discuss how you ensure high standards in service and operations. You might want to share specific instances where your keen eye for detail made a difference, whether it was in customer satisfaction or operational efficiency.
✨Be Community-Focused
Since the job involves making the Lounge a go-to spot for the local community, think about how you can contribute to that vision. Prepare ideas on how to engage with the community and enhance customer experience. This shows that you’re not just looking for a job, but are genuinely invested in the success of the establishment.
