At a Glance
- Tasks: Support the General Manager in running a vibrant care home lounge and ensuring customer satisfaction.
- Company: Join a fast-growing business with a focus on community and exceptional service.
- Benefits: Enjoy overtime pay, staff meals, 50% off food and drinks, and 28 days holiday.
- Other info: Great opportunities for personal development and achievable bonuses await you!
- Why this job: Make a real impact in your community while developing your career in hospitality.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Locations
Assistant Manager (Care Home) in Surrey, Woking employer: Lounge Café Bars
Join a vibrant and supportive team as an Assistant Manager in Woking, where your passion for hospitality will shine. With benefits like overtime pay, generous discounts, and opportunities for personal development, you'll thrive in a culture that values hard work and community engagement. Our commitment to employee growth and well-being makes us an exceptional employer, ensuring that every shift is not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Care Home) in Surrey, Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at lounges or care homes. A friendly chat can sometimes lead to a job offer before it even hits the job boards.
✨Tip Number 2
Show up in person! If you’re eyeing a specific lounge, pop in and introduce yourself. Bring your CV and express your interest in joining their team. It’s a great way to make a memorable first impression.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of the lounge's operations. Brush up on your knowledge of customer service excellence and team management. We want to see that you’re not just a fit for the role but also passionate about making the lounge a community hub.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Assistant Manager (Care Home) in Surrey, Woking
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application:Make sure to customise your application to fit the Assistant Manager role. Use keywords from the job description, like 'team engagement' and 'customer feedback', to show that you understand what we’re looking for. This helps us see how your skills align with our needs and makes your application stand out.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so it's crucial to showcase your leadership abilities. Include examples of how you've motivated teams, handled challenges, or improved performance in past roles. We want to know how you can help us maintain the brilliance of our Lounge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our team. Don’t miss out on this opportunity!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge
Before the interview, do your homework on the company and its lounges. Familiarise yourself with their values, menu offerings, and community involvement. This will help you demonstrate your passion for the brand and show that you're genuinely interested in making a positive impact.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or resolved customer issues in the past. Highlight your ability to motivate others and create a welcoming atmosphere.
✨Be Ready to Discuss KPIs
Since the role involves reporting on KPIs, brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you've used data to drive sales or improve customer satisfaction in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team's culture, training opportunities, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to the lounge's success.
