At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in a lively environment.
- Company: Join a fast-growing hospitality brand with a focus on community and teamwork.
- Benefits: Enjoy tips shared equally, paid breaks, staff meals, and 50% off food and drinks.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Be the heart of the community and make every visit memorable for customers.
- Qualifications: Experience in hospitality with a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Because of your brilliant supervision, you're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Emotional and practical support via the Licenced Trade Charity
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Head of Front of House & Hospitality in Stourbridge employer: Lounge Café Bars
Join a vibrant and dynamic team as the Head of Front of House & Hospitality in Stourbridge, where we pride ourselves on creating a welcoming atmosphere for both our customers and staff. With shared tips, generous discounts, and a commitment to employee development, we offer a supportive work culture that values your contributions and encourages career progression in a fast-growing business. Enjoy the benefits of paid breaks, emotional support, and long service awards while being part of a community-focused establishment that aims to be the go-to destination for locals.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House & Hospitality in Stourbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on an opening that’s perfect for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific venue, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows you’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of the company and its values. Be ready to share how your experience aligns with their mission to create a brilliant customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Front of House & Hospitality in Stourbridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you genuinely care about creating great customer experiences!
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application reflects that. Double-check for any typos or errors, and format your CV neatly. We appreciate candidates who take the time to present their information clearly and professionally.
Highlight Your Leadership Skills:Even if you're not in a management position yet, showcase any leadership experiences you've had. Whether it's training new staff or leading a shift, we want to know how you've stepped up in your previous roles. This will help us see your potential as a future supervisor!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to attach all your documents in one go. Plus, it shows us you're keen on joining our team right from the start!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and what they stand for. Research their brands – Lounge, Cosy Club, and Brightside – and understand their approach to hospitality. This will help you demonstrate your passion for the role and show that you’re genuinely interested in being part of their team.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, especially any supervisory or leadership experience. Highlight specific examples where you’ve successfully managed a team or improved customer satisfaction. Use metrics if possible, like how you increased sales or improved NPS scores, to back up your claims.
✨Demonstrate Attention to Detail
Since the job requires excellent attention to detail, be ready to talk about how you ensure quality in your work. You might want to share examples of how you’ve maintained high standards in service or how you’ve handled reporting on KPIs effectively in past roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, opportunities for personal development, or how they measure success in the role. It shows you’re engaged and thinking about how you can contribute to their success.
