At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and driving team engagement.
- Company: Join a vibrant hospitality brand focused on community and customer satisfaction.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for people and service excellence.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Stockport employer: Lounge Café Bars
Join a vibrant and dynamic team as an Assistant Support Manager in Stockport, where your passion for hospitality will shine. With a strong focus on employee well-being, we offer fantastic benefits including overtime pay, generous discounts, and opportunities for personal development in a fast-growing business. Our supportive work culture fosters career progression and values every team member's contribution, making it the perfect place for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company culture and prepare to showcase your passion for hospitality. Be ready to share examples of how you've driven sales and engaged teams in previous roles – this is your chance to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on places that align with your values. Check out our website for openings that excite you, and tailor your approach to show why you’d be a perfect fit for their team. We want to see your personality come through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Support Manager in Stockport
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application:Make sure to customise your application to match the Assistant Support Manager role. Use keywords from the job description, like 'team engagement' and 'customer feedback', to show that you understand what we’re looking for. This helps us see how your skills align with our needs.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be supporting the General Manager and leading the team. In your application, emphasise your leadership experience and how you've successfully managed teams in the past. We want to know how you motivate others and drive results!
Keep It Clear and Concise:While we love a good story, make sure your application is clear and to the point. Use bullet points where possible and avoid long paragraphs. This makes it easier for us to read and ensures that your key achievements stand out. Remember, first impressions count!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and what they stand for. Research their menu, customer service approach, and any recent news. This will help you demonstrate your passion for hospitality and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Assistant Support Manager, your ability to manage and engage with a team is crucial. Prepare examples of how you've successfully motivated your team or handled difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership skills.
✨Be Ready to Discuss KPIs
Since the role involves reporting on KPIs, brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you’ve used data to drive sales or improve customer satisfaction in previous roles. This shows you understand the business side of things too!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your enthusiasm and curiosity. Inquire about team dynamics, training opportunities, or how they measure success in the role. It not only helps you gauge if it’s the right fit but also leaves a positive impression on the interviewer.
