At a Glance
- Tasks: Support the General Manager in running a vibrant café and ensuring customer satisfaction.
- Company: Join a fast-growing café brand known for its amazing team culture.
- Benefits: Enjoy staff food, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a community hub and make a real impact on customer experiences.
- Qualifications: Experience in hospitality with strong people management skills.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Manager - Café in Shrewsbury employer: Lounge Café Bars
At Lounges, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As an Assistant Manager in Shrewsbury, you'll enjoy a range of benefits including generous staff discounts, paid breaks, and opportunities for personal development within a fast-growing business. Join us to be part of a community-focused team that values your contributions and offers a pathway for career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Café in Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in the café or lounge if you can. This will help you understand the vibe and what makes it special, plus you'll have some real-life examples to share during your chat.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be all about team engagement and customer service. Be ready to share stories about how you've motivated a team or turned a customer's experience around – it’ll show you’re the right fit for the role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face in the café, like handling a busy shift or resolving a customer complaint. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand – it shows you’re serious about joining the team!
We think you need these skills to ace Assistant Manager - Café in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the café scene shine through! Share experiences that highlight your passion for delivering great customer service and managing a team. We want to see that you’re not just looking for a job, but that you genuinely care about creating a fantastic atmosphere for our customers.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in cafés or restaurants, and don’t forget to mention any specific skills that match what we’re looking for, like team management or sales building. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate good literacy skills, so make sure your spelling and grammar are spot on. A well-structured application reflects your attention to detail, which is super important in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture right there. Don’t miss out on the chance to join our brilliant team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Café Inside Out
Before the interview, make sure you research the café and its unique offerings. Familiarise yourself with their menu, values, and customer service approach. This will not only show your genuine interest but also help you align your answers with what they value.
✨Showcase Your People Skills
As an Assistant Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led a team or resolved conflicts in the past. Highlight your ability to motivate others and create a positive atmosphere.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with driving sales and improving customer satisfaction. Think of specific strategies you've implemented in previous roles that resulted in increased sales or enhanced customer feedback. Numbers speak volumes!
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the café's culture, team dynamics, and growth opportunities. This shows you're not just interested in the role, but also in how you can contribute to their success.
