At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in a lively environment.
- Company: Join a fast-growing hospitality brand with a focus on community and teamwork.
- Benefits: Enjoy tips shared equally, paid breaks, staff meals, and 50% off food and drinks.
- Other info: Great opportunities for personal development and career progression await you.
- Why this job: Be the heart of the community and make every visit memorable for customers.
- Qualifications: Experience in hospitality and a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Because of your brilliant supervision, you're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Emotional and practical support via the Licenced Trade Charity
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Head of Front of House & Hospitality in Penrith employer: Lounge Café Bars
Join a vibrant and supportive team as the Head of Front of House & Hospitality in Penrith, where your leadership will help create memorable experiences for our local community. We pride ourselves on a culture that values every team member, offering shared tips, paid breaks, and generous discounts from day one, alongside 28 days of holiday and opportunities for personal development in a rapidly growing business. With a focus on employee well-being and career progression, this is an excellent place to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Front of House & Hospitality in Penrith
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier for you to show off your passion for hospitality.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on your experience in bars and restaurants, and be ready to share specific examples of how you've made customers happy.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Head of Front of House & Hospitality in Penrith
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for customers.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your formatting is consistent. We appreciate candidates who take the time to present their application neatly, as it shows you’ll bring that same level of care to our Lounge.
Highlight Your Leadership Skills:Even if you’re stepping up from a team member role, showcase any leadership experiences you’ve had. Whether it’s training new staff or leading a shift, we want to know how you’ve taken charge and supported your team. Use examples that demonstrate your ability to motivate others and maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and what they stand for. Research their Front of House operations and think about how your experience aligns with their mission to create a brilliant customer experience.
✨Showcase Your Passion
During the interview, let your passion for hospitality shine through. Share specific examples from your past roles where you’ve gone above and beyond to ensure customer satisfaction. This will demonstrate that you’re not just looking for a job, but that you genuinely care about the industry.
✨Be Detail-Oriented
Since attention to detail is key for this role, prepare to discuss how you manage details in a busy environment. Bring up instances where your meticulous nature has positively impacted service or team performance, showing that you never settle for second best.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about their approach to staff development or how they maintain high standards in customer service, which ties back to your own goals.
