At a Glance
- Tasks: Support the General Manager in running a vibrant Lounge and ensuring customer satisfaction.
- Company: Join a fast-growing hospitality brand known for its amazing team culture.
- Benefits: Enjoy staff food, 50% off meals, paid breaks, and 28 days holiday.
- Other info: Great opportunities for personal development and shared tips across the team.
- Why this job: Be part of a community-focused team and drive sales while developing your career.
- Qualifications: Experience in hospitality with strong people management and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback.
You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Orpington employer: Lounge Café Bars
Join a vibrant and dynamic team as an Assistant Support Manager in Orpington, where your passion for hospitality will shine. With a strong focus on employee well-being, we offer fantastic benefits such as overtime pay, generous discounts, and opportunities for personal development in a fast-growing business. Our supportive work culture fosters teamwork and community engagement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Orpington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Assistant Managers. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Show up in person! If you’re eyeing a specific Lounge, pop in and introduce yourself. A warm smile and a quick chat with the team can make you memorable when they’re looking to hire.
✨Tip Number 3
Prepare for the interview by knowing the Lounge’s vibe inside out. Familiarise yourself with their menu, values, and community involvement. This shows you’re genuinely interested and ready to contribute!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Assistant Support Manager in Orpington
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for customers and supporting your team.
Highlight Relevant Experience:Make sure to showcase any previous roles you've had in restaurants, bars, or cafes. We’re keen on seeing how your background aligns with the Assistant Manager position, so don’t hold back on those details!
Be Detail-Oriented:Since we value attention to detail, ensure your application is free from typos and errors. This reflects your ability to maintain high standards, which is crucial for the role. A polished application speaks volumes about your professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Lounge
Before the interview, do your homework on the company and its lounges. Familiarise yourself with their menu, values, and what makes them special. This will show your genuine interest and help you connect your experience to their unique environment.
✨Showcase Your People Skills
As an Assistant Support Manager, you'll be managing a team and engaging with customers. Prepare examples of how you've successfully led teams or improved customer experiences in the past. Highlight your ability to motivate others and create a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with customer complaints or managing staff conflicts. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories about why you love working in this field and how you strive to make every customer's experience memorable. This passion can set you apart from other candidates.
