At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and driving team engagement.
- Company: Join a vibrant hospitality group with a focus on community and teamwork.
- Benefits: Enjoy staff meals, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and shared tips create a rewarding work environment.
- Why this job: Be part of a fast-growing business with opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for people and service.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Deputy/Assistant Manager in Newport employer: Lounge Café Bars
Join a vibrant team at our Newport Lounge, where we prioritise employee well-being and community engagement. With competitive benefits like overtime pay, generous discounts, and opportunities for personal development, we foster a supportive work culture that values your contributions and encourages career progression. Be part of a fast-growing business that not only serves great food and drinks but also invests in its people, making it an ideal place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy/Assistant Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Get social! Follow companies you’re interested in on social media and engage with their posts. This can help you get noticed and show your enthusiasm for their brand, making you a memorable candidate.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to team management and customer service. We want you to shine when discussing how you can drive sales and maintain high standards in the Lounge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy/Assistant Manager in Newport
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application:Make sure to customise your application to fit the Assistant Manager role. Use keywords from the job description, like 'team engagement' and 'customer feedback', to show that you understand what we’re looking for. This helps us see how your skills align with our needs!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so don’t forget to showcase your leadership experience! Talk about times when you’ve motivated your team or improved performance. We love to see examples of how you’ve driven sales or enhanced customer service in your previous roles.
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is well-structured and easy to read. Avoid jargon and keep your sentences straightforward. This will help us quickly grasp your qualifications and enthusiasm for the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and what they stand for. Research their menu, understand their customer service philosophy, and be ready to discuss how you can contribute to making the Lounge the go-to spot in the community.
✨Showcase Your Leadership Skills
As an Assistant Manager, you’ll need to demonstrate your ability to lead a team. Prepare examples of how you’ve successfully managed teams in the past, handled conflicts, or motivated staff. Highlight your experience in training and retaining talent.
✨Be Customer-Centric
Since customer satisfaction is key, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would handle feedback and ensure every guest leaves happy, as this aligns perfectly with the role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing a busy shift or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure.
