At a Glance
- Tasks: Support the General Manager in delivering exceptional customer experiences and managing daily operations.
- Company: Join a vibrant team at a popular local Lounge on the Isle of Wight.
- Benefits: Enjoy staff meals, discounts, paid breaks, and 28 days holiday pro rata.
- Other info: Achievable bonuses and tips shared equally across the team.
- Why this job: Be part of a fast-growing business with great opportunities for personal development and career progression.
- Qualifications: Experience in hospitality management and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community.
Benefits include:
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- Company pension scheme
- Long service awards
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Assistant Support Manager in Newport employer: Lounge Café Bars
As an Assistant Support Manager at our Newport Isle of Wight location, you'll thrive in a vibrant work culture that prioritises team engagement and customer satisfaction. We offer competitive benefits including overtime pay, generous discounts, and opportunities for personal development, ensuring that you not only contribute to our community but also grow your career in a supportive environment. Join us to be part of a fast-growing business where your passion for hospitality can shine and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Support Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Assistant Support Manager roles. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share your experiences and how you've made a difference in previous roles – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a Lounge, Cosy Club, or Brightside nearby, pop in and chat with the team. Express your interest in working there and ask about any upcoming vacancies. It shows initiative and could put you on their radar!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on the chance to join a fantastic team!
We think you need these skills to ace Assistant Support Manager in Newport
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your passion and how you've made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for customers.
Tailor Your Application:Make sure to customise your application to match the Assistant Support Manager role. Use keywords from the job description, like 'team engagement' and 'customer feedback', to show that you understand what we’re looking for. This helps us see how you fit into our vision right from the start!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be supporting the General Manager and leading the team. So, don’t forget to showcase your leadership experience! Talk about times when you’ve motivated your team or improved performance. We love to see examples of how you’ve driven success in past roles.
Keep It Clear and Concise:While we appreciate creativity, clarity is key in your written application. Make sure your points are easy to read and straight to the point. Avoid jargon and keep your sentences short. This will help us quickly grasp your qualifications and enthusiasm for the role!
How to prepare for a job interview at Lounge Café Bars
✨Know Your Stuff
Make sure you’re familiar with the company’s values and the specific role of an Assistant Support Manager. Research their approach to customer service and team engagement, as this will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your skills in managing teams, driving sales, and maintaining high standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see how you’ve made a positive impact in previous positions.
✨Engage with Enthusiasm
Demonstrate your passion for hospitality during the interview. Share stories that reflect your love for creating memorable experiences for customers and your ability to motivate a team. A positive attitude can be contagious and will leave a lasting impression on the interviewer.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you. Questions about how they support staff development can also highlight your ambition.
